Senior Lighting Project Consultant

PSEG•Secaucus, NJ

2d•Hybrid

About The Position

The Senior Lighting Project Consultant responds to and works with governmental, mid-size to large industrial, and commercial customers on new-business lighting opportunities that generate revenue. The role meets with customer decision makers, helps identify lighting solutions, and conducts financial reviews and analyses of existing and proposed lighting products. It also coordinates delivery of customer projects across internal departments and external parties, resolves or escalates lighting and account issues, responds to executive and BPU inquiries, and supports process improvements related to customer satisfaction, business development, and operational efficiency. Only current PSEG employees are being considered. The position is hybrid, with at least three onsite days per week. PSEG is not offering visa sponsorship for this position.

Requirements

High school degree.
At least 5 years of lighting-applicable work experience.
Proven customer relationship experience.
Knowledge of utility electric overhead, underground, and outdoor lighting infrastructure.
Demonstrated PC skills and proficiency in Outlook, Microsoft Office, Excel, Access, and Word.
Demonstrated electric and gas technical knowledge.
Valid New Jersey driver's license.

Nice To Haves

Bachelor of Arts or Bachelor of Science in business.
Understanding of PSE&G electric and gas tariffs and experience with lighting products.
Field construction experience.
Knowledge of SAP CRM, SAP BW, SAP DWMS, and GIS.

Responsibilities

Handle requests for new and upgraded lighting projects.
Meet with customers and decision makers, review lighting products to address customer needs, conduct financial reviews and analyses, and provide lighting layout guidance and recommendations.
Coordinate customer projects to support on-time delivery, including scheduling and hosting regular status meetings and updates.
Coordinate with manufacturers regarding product information, development, supply, and delivery.
Coordinate activities with procurement, schedulers and planners, construction inquiry, BCS advisors, and project coordinators.
Facilitate project-delivery communication with internal and external parties, including municipality representatives, elected officials, senior executives, and RPA.
Handle customer lighting outage and billing issues, coordinating with internal departments to expedite maintenance issues.
Review discrepancies between lighting fixtures in the field and fixtures listed on customer accounts.
Manage customer relationships and resolve escalated inquiries involving the State, NJDOT, municipalities, and private customers.
Respond to customer inquiries and BPU, executive, and other escalated issues, and determine how best to de-escalate customer concerns.
Participate in applicable process-improvement initiatives supporting customer satisfaction, business development, and operational efficiency.
Comply with Department of Energy regulation 10 CFR 810 when applicable.
During emergency restoration efforts, perform functions outside routine duties and work a schedule that may differ from normal operations when required.