Senior Lighting Project Consultant

PSEG•Secaucus, NJ

1d•$93,600 - $148,200•Hybrid

About The Position

The Senior Lighting Project Consultant responds to and works with governmental, mid-size to large industrial, and commercial customers on new-business lighting opportunities that generate revenue. The role meets with customer decision makers, supports lighting product and project decisions, and is accountable for resolving or escalating lighting issues and responding to executive and BPU inquiries. It also participates in process-improvement initiatives to support customer satisfaction, business development, and operational efficiency. The consultant coordinates customer lighting projects across internal departments and external stakeholders, supporting timely delivery, product selection, financial review, lighting layouts, and communications. The role also helps address lighting outages, account billing issues, and discrepancies between fixtures in the field and customer account records. At this time, only current PSEG employees are being considered. Compliance with Department of Energy regulation 10 CFR 810 is required. PSEG is not offering visa sponsorship for this position.

Requirements

High school degree and a minimum of 5 years of lighting-applicable work experience.
Proven customer relationship experience.
Knowledge of utility electric overhead, underground, and outdoor lighting infrastructure.
Demonstrated PC skills and proficiency in Outlook, Microsoft Office, Excel, Access, and Word.
Demonstrated electric and gas technical knowledge.
Valid New Jersey driver's license.
Compliance with Department of Energy regulation 10 CFR 810 is required.

Nice To Haves

BA/BS in business.
Understanding of PSE&G electric and gas tariffs and lighting product experience.
Field construction experience.
Knowledge of SAP CRM, SAP BW, SAP DWMS, and GIS.

Responsibilities

Handle requests for new and upgraded lighting projects; meet with customers, review products to meet customer needs, conduct financial reviews and analyses, and provide lighting-layout guidance and recommendations.
Coordinate and manage customer project delivery by arranging status meetings, facilitating manufacturer coordination on supply, delivery, product information, and development, and coordinating work across internal departments.
Facilitate project-delivery communications with internal and external parties, including municipal representatives, elected officials, senior executives, RPA, procurement, schedulers and planners, construction inquiry, and BCS advisors and project coordinators.
Address lighting outages and customer-account billing issues, coordinating with internal departments to expedite maintenance and resolving discrepancies between field fixtures and account records.
Manage customer relationships and respond to customer inquiries, including escalated issues involving state entities, NJDOT, municipalities, private customers, executives, and the BPU.
Determine appropriate actions to de-escalate customer issues.
Participate in process-improvement initiatives to support customer satisfaction, business development, and operational efficiencies.