Lighting Project Consultant

PSEG•Secaucus, NJ

1d•$67,200 - $106,400•Hybrid

About The Position

The Lighting Project Consultant is a critical role within Business Customer Solutions and supports two processes: PSE&G’s CRM modernization, primarily through Salesforce development, integration, training, and ongoing support; and the Outdoor Lighting sales and support process. The position supports PSE&G’s unmetered new business service, handling customer inquiries about new outdoor lighting and unmetered non-lighting services and coordinating with multiple internal departments and stakeholders to provide timely information and strong customer service. The role generates and tracks orders, analyzes results, troubleshoots issues, prepares reports, verifies customer data in SAP work-management systems, SAP CCS, and the Outdoor Lighting database, and manages customer requests, billing issues, and scheduling issues. It also helps identify new business opportunities, supports on-the-job training as needed, and maintains compliance with PSEG business controls and Department of Energy regulation 10 CFR 810. Only current PSEG employees are being considered.

Requirements

High school diploma or equivalent.
At least 2 years of lighting or electric experience.
Experience in electrical or engineering work, with a basic understanding of electric circuits and diagrams.
Experience with Microsoft Office applications.
Excellent written and verbal communication skills.
Prior experience handling customer calls and managing customer relationships.
Experience with SAP, CCS, and Salesforce.
Valid U.S. driver’s license.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree.
General knowledge of electric and gas tariffs.

Responsibilities

Support PSE&G’s unmetered new business service.
Respond to customer inquiries by phone, web, and email about new outdoor lighting and unmetered non-lighting services.
Coordinate with Electric Distribution, Billing, Administration, Collections, Regional Public Affairs, Customer Contact, and Asset Management to provide timely information and customer service.
Generate new lighting orders accurately and on time, track and analyze results, troubleshoot issues, and prepare reports as needed.
Work with Outdoor Lighting Product Management, field-based unmetered lighting and non-lighting associates, and the centralized administrative team.
Verify customer data in the SAP work-management system (DWMS), SAP CCS, and the Outdoor Lighting database as part of order issuance.
Probe customers to identify new business opportunities and develop strategic business intelligence.
Manage numerous customer requests while ensuring customer satisfaction and efficient use of company resources.
Identify, negotiate, and resolve unmetered requests and related billing or scheduling issues.
Support on-the-job training as needed.
Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management expectations for effective internal business controls.
Comply with Department of Energy regulation 10 CFR 810.