Lighting Project Consultant

PSEG•Secaucus, NJ

2d•Hybrid

About The Position

The Lighting Project Consultant is a critical role for Business Customer Solutions and is responsible for two processes: facilitating PSE&G’s CRM modernization, primarily through the development, integration, training, and ongoing support of Salesforce; and supporting the Outdoor Lighting sales and service process. The role supports PSE&G’s unmetered new business services, responding to customer inquiries about new outdoor lighting and unmetered non-lighting services and working across internal departments to provide timely information and strong customer service. The position is open for consideration only to current PSEG employees.

Requirements

High school diploma or equivalent.
At least 2 years of lighting or electric experience.
Experience in electrical or engineering work, with a basic understanding of electric circuits and diagrams.
Experience with Microsoft Office applications.
Excellent written and verbal communication skills.
Prior experience handling customer calls and managing customer relationships.
Experience with SAP, CCS, and Salesforce.
Valid U.S. driver’s license.
Compliance with Department of Energy regulation 10 CFR 810 is required; where applicable, the successful applicant must meet one of the listed citizenship, residency, or protected-individual eligibility categories.
PSEG is not offering visa sponsorship for this position.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree.
General knowledge of electric and gas tariffs.

Responsibilities

Respond to customer inquiries by phone, web, and email regarding new outdoor lighting and unmetered non-lighting services.
Coordinate with internal departments and stakeholders, including Electric Distribution, Billing, Administration, Collections, Regional Public Affairs, Customer Contact, and Asset Management, to provide timely customer information and service.
Generate new lighting orders accurately and on time, track and analyze results, troubleshoot issues, and prepare reports as needed.
Work closely with Outdoor Lighting Product Management, field-based unmetered lighting and non-lighting associates, and the centralized administrative team.
Verify customer data in the SAP work-management system (DWMS), SAP CCS, and the Outdoor Lighting database as part of order issuance.
Identify new business opportunities and develop strategic business intelligence through customer discussions.
Manage customer requests efficiently while maintaining customer satisfaction and responsible use of company resources.
Identify, negotiate, and resolve unmetered requests and related billing or scheduling issues.
Support on-the-job training as needed.
Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management expectations for effective internal business controls.
Facilitate PSE&G’s CRM modernization, including Salesforce development, integration, training, and ongoing support.
Support the Outdoor Lighting sales and service process.