Senior Library Assistant

City of Irving•City of Irving, TX

About The Position

This position provides excellent customer service to library visitors and assists professional staff with programming and collection activities. The role supports customers with library accounts, resources, digital materials, and public equipment, while helping maintain library materials and explain policies and procedures. Duties may also include program planning and instruction, outreach, reader’s advisory services, and payment processing.

Requirements

Associate degree or equivalent.
Two years of relevant experience.
Ability to frequently lift up to 60 pounds.
Submit a résumé with the application.

Nice To Haves

Bilingual English/Spanish skills.

Responsibilities

Assist customers with checking out materials and registering for library cards.
Answer customer account inquiries.
Advise and assist customers with online databases, digital materials, the library catalog, and other technical resources.
Provide computer technical assistance and troubleshoot public computers, printers, copiers, and other equipment or machinery.
Train staff members and volunteers.
Update and maintain publications and other library materials.
Explain library policies and procedures to promote a positive and safe customer experience.
Plan and implement programs and teach classes, as needed.
Participate in outreach activities, as needed.
Support reader’s advisory services, as needed.
Process payments and cash reports, as needed.