SENIOR LIBRARY ASSISTANT (Library Assistant III) - Range AME / 09

Municipality of Anchorage • Anchorage, AK

1d • Onsite

About The Position

The Senior Library Assistant (Library Assistant III) supports Adult Services by providing front-line computer help, readers’ advisory, and basic reference assistance to patrons. Assistance is provided at public service desks, while roving, by phone, online, and at outreach events. The role helps patrons access information by guiding them through digital resources, library technologies, policies, and collection tools, and by referring complex research questions appropriately.

The position supports programs and services by assisting with events, maintaining community and library bulletin boards, and helping prepare marketing materials and outreach content. It also maintains collections through shelving, shelf reading, record updates, and participation in shifting and deselection projects. The employee helps ensure a welcoming environment, addresses day-to-day service challenges through clear communication and customer service, stays current with library activities and procedures, and contributes to operations through ongoing training, teamwork, and other assigned duties.

The position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the current agreement between the Municipality of Anchorage and AMEA. The work schedule is Tuesday and Wednesday, 9:00 a.m.–6:00 p.m.; Thursday, 11:15 a.m.–8:15 p.m.; and Friday and Saturday, 9:00 a.m.–6:00 p.m. The work location is 3600 Denali Street.

Requirements

• High school diploma, GED, or equivalent and 18 months of customer service and/or library experience; OR an associate’s degree in Library Science or a related discipline and 6 months of customer service and/or library experience.
• Must be legally authorized to work and accept employment in the United States; the Municipality does not provide visa sponsorship.
• If selected, must be capable of bending, stooping, stretching, lifting boxes weighing up to 50 pounds, pushing fully loaded book trucks, and standing for up to four hours at a time.
• If selected, must satisfactorily complete national criminal background and Municipal Employment Office background checks, including criminal history, education, and employment verification; fingerprinting is required.

Responsibilities

• Provide front-line computer help, readers’ advisory, and basic reference assistance at public service desks, while roving, by phone, online, and at outreach events.
• Guide patrons through digital resources, library technologies, policies, and collection tools, and refer complex research questions appropriately.
• Support library events and maintain community and library bulletin boards.
• Assist with marketing materials and outreach content.
• Maintain collections through shelving, shelf reading, record updates, and participation in shifting and deselection projects.
• Help maintain a welcoming environment and resolve day-to-day service challenges through clear communication and strong customer service.
• Stay current with library activities and procedures and contribute to effective operations through ongoing training and teamwork.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED