Library Assistant III

City of Boise•Boise, ID

12d•Onsite

About The Position

The Boise Public Library is seeking a Library Assistant III for its Hillcrest branch. This position works directly with the public to help customers find materials and resources, use computers and technology, manage their library accounts, and understand library services. The role also supports branch operations and programs, helps train and guide staff, and coordinates day-to-day work when a librarian or supervisor/manager is unavailable. The position works some evenings and weekends, and schedules may vary. The Library Assistant III provides circulation, reference, readers’ advisory, and other library services; maintains library collections and materials; performs opening and closing procedures; assists with technology; and handles administrative duties such as balancing the register and making bank deposits. The role may plan, publicize, and deliver programs for users of all ages, represent the library on teams and projects, and collaborate with branch staff to maintain and improve operations. Employees perform duties of lower-level related positions, handle complex issues, and refer only the most complex issues to higher-level staff. The hiring range is fixed, and offers are made within the posted range to support internal equity and the approved budget. Applicants must pass City of Boise background-check processes, including a criminal history check and reference checks. The position involves lifting and carrying up to 35 pounds routinely and up to 50 pounds rarely, as well as pushing and pulling loads of varying weights. Work is primarily indoors but may include outdoor weather, extreme temperatures, dust, odors, mist, gases or other airborne matter, and protected exposure to bodily fluids. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
Four years of experience in a library setting or directly related field working with diverse populations, or an equivalent combination of education and/or experience.
Knowledge of customer service techniques and office software applications.
Ability to learn and use automated library systems.
Ability to work independently and use initiative while performing duties.
Ability to prioritize a broad range of administrative tasks.
Ability to exercise tact, patience, diplomacy, cultural sensitivity, and courtesy when dealing with customers.
Ability to carry out day-to-day activities independently within established guidelines and procedures.
Ability to communicate effectively in English at a level necessary for efficient job performance.
Ability to perform essential and marginal functions as assigned, with or without reasonable accommodation.
Ability to meet the physical demands described, including routinely lifting/carrying up to 35 pounds and pushing/pulling loads up to 100 pounds occasionally.
Ability to pass City of Boise background-check processes, including a criminal history check and reference checks.

Nice To Haves

Five years of experience in a public library or similar environment providing customer service to diverse populations.
Specialized training or certification in a relevant field.

Responsibilities

Assist library users with circulation, reference, readers’ advisory, and other library services.
Research user account information and resolve customer concerns tactfully, using discretion and initiative to meet customer needs.
Maintain advanced knowledge of library resources and practices.
Assist the public with library computer use and related technology.
Research user inquiries and explain policies and procedures.
Perform library opening and closing procedures.
Check in returned materials using library computer systems.
Maintain library collections by accurately sorting and shelving materials.
Process damaged or incomplete library materials.
Order supplies for the office and programs.
Provide guidance, direction, and support for training lower-level staff.
When a librarian and supervisor/manager are absent, coordinate day-to-day work, delegate tasks, and maintain branch operations.
Perform moderately complicated tasks, including planning, publicizing, and delivering in-house and outreach programs for users of all ages, as needed.
Represent the library, participate in library-wide teams and city-wide system projects, and collaborate with branch staff to maintain and improve branch operations.
Maintain awareness of current library trends and technologies.
Use judgment, independent analysis, and problem-solving for administrative duties, including balancing the register and making bank deposits.
Perform all duties of lower-level related positions, handle complex issues and problems, and refer only the most complex issues to higher-level staff.
Perform other duties as assigned.