Senior Learning Management Systems & Enterprise Applications Administrator

Stony Brook University • Town of Brookhaven, NY

12d • Hybrid

About The Position

The Learning Management System (LMS) & Enterprise Application Administrator manages the university’s Learning Management System and a portfolio of mission-critical applications. The position configures, integrates, automates, and troubleshoots interconnected systems that support faculty, staff, and students. Success requires effective communication, excellent customer service, a service-oriented mindset, strong scripting proficiency, the ability to maintain complex automated processes, independent work, and management of multiple concurrent projects.

The administrator serves as the primary administrator for Brightspace (D2L), overseeing system configuration, tools and widgets, roles and permissions, organizational-unit hierarchy, course shells, term rollover, enrollment synchronization, integrations, reporting, and escalated support. The role also installs, upgrades, configures, and supports enterprise applications and Oracle SaaS environments; develops scripts and integrations; and supports secure file transfers and relational-database queries.

The position maintains documentation, participates in change management and testing, supports compliance with FERPA, data-privacy, and university information-security policies, collaborates with campus partners, and provides training and user-support materials. It is a full-time, FLSA-exempt appointment approved for SUNY’s hybrid telecommuting pilot, allowing up to five remote days per pay period. Occasional early-morning, evening, weekend, maintenance-window, or on-call work may be required.

Requirements

• Bachelor’s degree; in lieu of a degree, a combination of education and relevant experience totaling eight full-time years may be considered.
• Four years of full-time experience administering ERP, LMS, or similar systems.
• Experience with scripting or programming, such as PowerShell, Python, Bash, or Perl.
• Ability to communicate effectively and provide excellent customer service.
• Ability to work independently and manage multiple concurrent projects.
• Occasional early-morning, evening, or weekend work may be required for maintenance windows, upgrades, or critical incident response.

Nice To Haves

• Advanced degree (foreign equivalent or higher).
• Experience administering Brightspace/D2L or another major LMS platform, such as Canvas, Blackboard, or Moodle.
• Experience patching and troubleshooting applications.
• Experience patching and maintaining Crystal Reports servers.
• Experience with relational databases and SQL queries.
• Experience configuring or supporting Managed File Transfer (MFT) solutions.
• Higher-education experience.
• Experience with LTI, SAML/SSO, or API-based system integrations.

Responsibilities

• Serve as the primary administrator for Brightspace (D2L), including system configuration, tool and widget management, role and permission structures, and organizational-unit hierarchy.
• Manage course-shell creation, term rollover, enrollment synchronization, and integrations with the Student Information System (SIS) and identity/SSO systems.
• Administer Learning Tools Interoperability (LTI) integrations with third-party academic tools.
• Monitor LMS performance and availability; coordinate upgrades, patches, outages, and root-cause analysis with vendors and internal teams.
• Provide Tier 2/3 support for escalated LMS issues and coordinate with vendor support.
• Develop and maintain LMS reporting and analytics for academic units and university leadership.
• Install, upgrade, configure, and administer the Clockwork server, including management of materialized views.
• Implement SSO and install, upgrade, configure, and migrate servers and applications.
• Install, configure, and upgrade ColdFusion and the Sunapsis application; coordinate with DBAs on database backup and server administration.
• Administer the document-imaging application, including installation, configuration, and upgrades.
• Configure, monitor, and troubleshoot secure scheduled and ad hoc file-transfer jobs between internal and external systems, including encryption, key management, scheduling, installation, setup, and configuration.
• Escalate and resolve application issues in coordination with vendors, campus IT teams, and functional business owners.
• Support Oracle Cloud by managing SaaS Fusion Application environments for HCM, ERP, Fusion Data Intelligence (FDI), Oracle Enterprise Data Management (EDM), Enterprise Performance Management (EPM), and Oracle Integration Cloud (OIC).
• Design, write, and maintain scripts to automate account provisioning and de-provisioning, data synchronization, batch jobs, and routine administrative tasks across supported systems.
• Build and maintain data feeds and integrations among the LMS, SIS, HR systems, and other enterprise applications.
• Automate monitoring, alerting, and health checks to proactively identify and resolve system issues.
• Write and optimize SQL queries against relational databases for reporting, troubleshooting, and data validation.
• Create and maintain system documentation, standard operating procedures, and knowledge-base articles.
• Participate in change management, including testing patches and upgrades in non-production environments before deployment.
• Ensure compliance with FERPA, data privacy, and university information-security policies across supported systems.
• Collaborate with faculty, staff, academic departments, and IT teams to gather requirements and implement system enhancements.
• Provide training and user-support materials for faculty and staff on supported applications.
• Participate in scheduled maintenance windows and provide occasional off-hours or on-call support for critical system issues.
• Perform other duties as assigned.

Benefits

• The position is approved to participate in SUNY’s hybrid telecommuting pilot, allowing up to five remote days per pay period.
• The posting refers applicants to the university’s “WHY WORK HERE” page for information about total rewards; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior