Enterprise Applications Administrator

Jackson Walker • Dallas, TX

5d

About The Position

The Enterprise Applications Administrator administers, maintains, and supports the Firm’s enterprise applications to ensure reliable performance, availability, and effective use by attorneys and business professionals. The role provides advanced technical support for document management and related legal applications; resolves complex application issues; and coordinates software upgrades, patching, and system maintenance. It also supports software packaging and deployment, desktop imaging, application usage monitoring, and automation for consistent technology delivery across the Firm.

The administrator works with IT teams, Firm management, and external vendors to troubleshoot issues, evaluate application improvements, and support transitions to cloud-based solutions where appropriate. Proactive monitoring, documentation, and disaster recovery testing help maintain business continuity and dependable technology for the Firm’s legal and administrative work. The position operates in a normal office environment, may require occasional travel to other Firm locations and remote training facilities, and requires availability outside normal business hours and flexibility in work hours.

Requirements

• At least 5 years of experience in an Information Technology-related position.
• Strong knowledge of Microsoft Office applications and Windows 11.
• General familiarity with systems managed by the DevOps group, including VMware, Active Directory, printing, DNS/DHCP, Exchange, replication software, SAN, Citrix, LAN/WAN, GPO, and backup systems.
• Proficient keyboard skills.
• Interpersonal and communication skills to provide information to clients, attorneys, and staff in person, by email, and by telephone with courtesy and tact.
• Ability to carry a Firm-provided mobile communications device and be available outside normal business hours.
• Flexibility in work hours and regular, timely attendance.
• Ability to lift and move computer equipment, printers, and other hardware weighing up to 50 pounds.

Nice To Haves

• Bachelor’s degree, with current Microsoft certifications, CompTIA Server+, and/or equivalent experience.
• Law firm or legal experience.

Responsibilities

• Administer the Firm’s document management environment, including iManage Work, Threat Manager, and Security Policy Manager; monitor events, document retention, and performance.
• Provide third-tier support for enterprise applications, including document management, document comparison and repair tools, legal and productivity applications, Adobe products, AI tools, docketing tools, and expense applications.
• Maintain critical patches and software upgrades for supported applications and systems.
• Monitor system event logs, disk utilization, and performance; resolve issues and recommend improvements.
• Assist in building and maintaining the Firm’s PC image with current software releases and applicable patches.
• Partner with the desk-side team on image deployment strategies and hardware compatibility verification.
• Build and test automated software deployment packages for Firm PCs using SCCM/MECM, PS App Deploy Toolkit scripts, Intune, and Microsoft 365 Apps Admin.
• Use SCCM/MECM to monitor software usage and licensing and restrict access to non-sanctioned applications.
• Maintain the Firm’s login script application and assist with automation scripts through Intune and GPO.
• Configure, maintain, and monitor Microsoft Office policies.
• Restore documents and SQL databases from backup as needed.
• Manage and test disaster recovery processes and procedures for critical systems.
• Maintain business continuity documentation and system restoration procedures.
• Maintain documentation for supported systems, including network diagrams and build documents.
• Prepare periodic reports on key enterprise application metrics as directed by management.
• Assist with developing IT usage policies applicable to the legal environment.
• Partner with Firm and IT management to evaluate and implement SaaS and cloud technologies that meet the Firm’s needs.
• Work with vendors, partners, and consultants to identify technology advancements and assess their suitability for the Firm.
• Maintain and expand professional and technical knowledge through professional development activities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed