Enterprise Applications Administrator

Apogee Enterprises, Inc. • Minneapolis, MN

4d • $87,000 - $97,000 • Remote

About The Position

The Senior Application Administrator administers and supports enterprise SaaS applications, with a primary focus on Microsoft products, particularly SharePoint Online and Azure DevOps. The role is a resource for business users and IT teams, independently troubleshooting issues, coordinating with vendors, and ensuring applications have clear ownership, appropriate access, documented support processes, and effective license management.

The administrator helps optimize the enterprise application portfolio by identifying redundant tools, unused licenses, support gaps, and automation opportunities. The role partners with business owners, Procurement, Security, Infrastructure, and Enterprise Architecture to keep applications efficient, cost-effective, and aligned with enterprise standards. It also supports application onboarding and lifecycle management, service delivery, licensing and vendor management, performance measurement, process automation, governance, and collaboration. The position is remote, with approximately 5% travel based on business needs.

Requirements

• At least 5 years of experience administering and supporting enterprise applications, including SaaS platforms.
• Strong hands-on administration experience with SharePoint Online, Azure DevOps, or both.
• Working knowledge of Microsoft 365, Microsoft Entra ID, and the broader Microsoft ecosystem.
• Experience managing application configuration, permissions, licensing, vendor support, and lifecycle activities.
• Proven troubleshooting skills and ability to own support issues through resolution.
• Experience maintaining application inventories and establishing business ownership.
• Understanding of enterprise incident, problem, change, and access management practices.
• Experience developing operational reports, support metrics, or dashboards.
• Ability to implement automation and process improvements.
• Strong communication, organizational, and independent problem-solving skills.

Nice To Haves

• Administration experience with both SharePoint Online and Azure DevOps.
• Experience with Power Automate, PowerShell, Microsoft Graph, REST APIs, or similar tools.
• Experience with SaaS onboarding, single sign-on, and automated user provisioning.
• Knowledge of application rationalization, software asset management, and license optimization.
• Experience partnering with Procurement on renewals and vendor management.
• Familiarity with Power BI or similar reporting tools.
• Experience in a SOX-controlled environment.
• Relevant Microsoft certifications or ITIL training.

Responsibilities

• Administer and support Microsoft enterprise applications, primarily SharePoint Online and Azure DevOps.
• Manage SharePoint sites, permissions, sharing settings, and lifecycle activities.
• Administer Azure DevOps organizations, projects, access, notifications, and configurations.
• Coordinate application access through Microsoft Entra ID and enterprise identity processes.
• Troubleshoot configuration, access, functionality, and integration issues.
• Evaluate product updates, coordinate implementation, and maintain administrative documentation.
• Coordinate SaaS application onboarding, including business ownership, licensing, access, configuration, vendor contacts, and support readiness.
• Establish support processes, escalation paths, and documentation for ongoing application support.
• Maintain accurate application inventories, including owners, vendors, renewal dates, and support arrangements.
• Manage application changes, renewals, transitions, and retirement activities, ensuring appropriate access removal and data retention.
• Evaluate the enterprise application portfolio, including application usage, business value, cost, functional overlap, and supportability.
• Identify opportunities to consolidate applications, eliminate redundancies, and retire unnecessary tools.
• Partner with stakeholders to improve application efficiency and reduce overall costs.
• Serve as an escalation resource for enterprise application questions and issues.
• Own support tickets from initial assessment through resolution, coordinating with IT teams and vendors as needed.
• Communicate issue status, next steps, and resolutions to users.
• Identify recurring issues and implement corrective actions to improve service delivery.
• Develop knowledge articles and self-service resources to improve support consistency.
• Participate in established support coverage and escalation processes.
• Manage application licenses and subscriptions in partnership with Procurement and business owners.
• Monitor license utilization, renewal dates, costs, and anticipated needs; identify unused licenses and subscription cost-optimization opportunities.
• Provide usage and support data to inform purchasing decisions and vendor negotiations.
• Coordinate vendor support cases, escalations, and service commitments.
• Develop and maintain application support KPIs aligned with the IT scorecard.
• Monitor resolution and response times, service-level performance, ticket backlogs, recurring incidents, and user satisfaction.
• Track application inventory accuracy, business ownership, license utilization, and optimization efforts.
• Analyze operational trends and report performance, risks, and improvement opportunities to IT leadership.
• Use performance data to prioritize initiatives and improve service delivery.
• Identify opportunities to streamline administration, reduce manual work, and improve user experience.
• Automate routine activities such as onboarding, access requests, reporting, notifications, and license reviews, using Power Automate, PowerShell, APIs, and native application capabilities.
• Evaluate existing enterprise tools before recommending new applications.
• Share process improvements and best practices across IT teams.
• Support access reviews, audit requests, and applicable SOX and ITGC requirements.
• Apply least-privilege access principles in partnership with Security.
• Build collaborative relationships with business stakeholders, IT teams, Procurement, and vendors.
• Independently manage priorities, resolve issues, and escalate risks appropriately.
• Maintain documentation and cross-training to ensure continuity of support.

Benefits

• Comprehensive benefits package for employees and their dependents, including medical, dental, vision, life, and disability coverage.
• Incentive plans.
• 401(k) with employer contribution and match.
• Employee Stock Purchase Plan with employer match.
• Paid time off, including vacation and sick time.
• Paid holidays.
• Tuition reimbursement program.
• Employee Assistance Program (EAP).
• Wellness program.
• Training and career progression.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed