Applications Administrator, Enterprise Apps

DART (Dallas Area Rapid Transit)•Headquarters, KY

1d•$71,000 - $117,150

About The Position

The Applications Administrator, Enterprise Apps, supports the daily administration, configuration, and maintenance of large-scale enterprise systems within the Technology department. Supported systems include transportation ERP applications such as Trapeze, Transit Master, and INIT; video management systems (VMS); customer relationship management systems (CRM); passenger information display systems (PIDS); ITIL frameworks; and operational technologies on rolling stock. The role helps ensure system reliability and performance through updates, troubleshooting, and end-user support, and works with vendors and Technology personnel to maintain smooth operations and provide customer service. The position requires a bachelor's degree in Business Administration, Computer Science, or a related field, and three years of experience in application analysis, IT system administration, or enterprise application support. An equivalent combination of related education and experience may substitute for the stated minimums, except for high school diploma/GED, licenses, or certifications. The role also requires a valid Texas Class A, B, or C driver's license subject to specified driving-record conditions, and a physical examination including drug screening to operate DART non-revenue vehicles. The employee must be able to lift 50 pounds, work variable hours and an on-call rotation, respond to outages, and work remotely as needed. The position is based in Dallas, Texas, and may involve visits to operating facilities where exposure to dust, noise, temperature, weather, petroleum products, or chemicals may occur.

Requirements

Bachelor's degree from an accredited college or university in Business Administration, Computer Science, or a related field; an equivalent combination of related education and experience may substitute, except for high school diploma/GED, licenses, or certifications.
Three years of experience in application analysis, IT system administration, or enterprise application support; an equivalent combination of related education and experience may substitute for stated minimums, subject to the stated exceptions.
Valid Texas Class A, B, or C driver's license, with no DWI conviction within the last 60 consecutive months, no more than one DWI on the driving record, and no more than three moving-violation convictions within the last 36 months, for operating DART non-revenue vehicles or driving in the course and scope of the job.
Pass a physical examination that includes a drug screen to operate DART non-revenue vehicles; ability to lift 50 pounds.
Proficiency with PC software applications, including Microsoft Office or related applications.
Ability to work variable hours, including emergency response to outages, and participate in an on-call rotation.
Ability to perform work from remote locations as needed.
Maintain all certifications required for the position.
Demonstrated problem-solving and analytical ability, including identifying underlying issues and developing practical solutions.
Ability to manage time effectively, prioritize critical tasks, and focus on key activities.
Customer-service orientation and ability to build and maintain effective relationships with internal and external customers.
Ability to learn technical skills, knowledge, and new industry, company, product, or technical information quickly.
Ability to apply rigorous logic and methods to solve difficult problems and conduct thorough analysis.
Clear, concise written communication skills across varied formats and settings.
Ability to collaborate with peers, find common ground, represent interests fairly, and build trust and support.

Responsibilities

Administer and support enterprise applications, including transportation ERP systems (Trapeze, Transit Master, INIT), VMS, CRM, PIDS, ITIL frameworks, and operational technologies on rolling stock.
Collaborate with managers and stakeholders to ensure applications meet business needs and align with strategic goals.
Manage day-to-day configuration, maintenance, and troubleshooting of assigned applications.
Assist with enterprise system implementations and upgrades while minimizing operational disruption.
Provide functional and technical support to end users, resolving issues and answering application-use questions.
Develop and maintain system documentation, including configuration settings, user manuals, and procedures.
Coordinate and perform testing for application updates, patches, and releases to ensure reliability and performance.
Ensure supported applications adhere to security policies, data standards, and compliance requirements.
Work with vendors on day-to-day application maintenance and system integrations.
Monitor application performance, identify potential issues, and implement proactive solutions.
Participate in disaster recovery planning and execution for enterprise applications.
Collaborate with cross-functional teams to streamline workflows and improve system functionality.
Ensure application changes follow established change-management processes and documentation standards.
Perform other related duties as assigned.