Enterprise Systems Administrator

Alterra • Denver, CO

7d • $67,000 - $93,000 • Hybrid

About The Position

The Enterprise Systems Administrator is a technically knowledgeable and operationally focused member of the Enterprise Systems Operations team. The role administers and delivers services for enterprise platforms, including server, storage, identity and access management, and related infrastructure. Responsibilities include maintaining systems availability, business continuity and disaster recovery, configuration and lifecycle management, and IT service management across incident, problem, request, and change processes.

The position has a dedicated focus on virtualization and hyperconverged infrastructure administration, and primary ownership of enterprise application server deployment and support. The administrator also supports other business-critical enterprise applications, contributes to enterprise-wide and resort-local projects, and works with the Systems Operations team to meet departmental SLAs and performance commitments to resort and enterprise stakeholders.

Requirements

• Advanced knowledge of virtualization and hyperconverged infrastructure technologies, including VMware vSphere/vCenter and Nutanix, with clustering, capacity management, and performance management.
• Advanced knowledge of Active Directory administration, including OU structure, security groups, and admin access, and of Entra ID.
• Working knowledge of point-of-sale and other business-critical enterprise application server deployment, configuration, and support.
• Working knowledge of Citrix and related application delivery technologies.
• Working knowledge of Windows Server administration, including server roles and Group Policy.
• Working knowledge of PowerShell scripting to automate routine administrative tasks.
• Demonstrated experience monitoring and triaging a high-volume ticket queue in a fast-paced environment.
• At least 2 years of relevant experience, with progression through more complex environments and breadth of functional responsibility.
• Bachelor's degree or equivalent experience and certifications in Computer Science, Electrical Engineering, CIS, or a related field is preferred.
• ITIL v3 or v4 Foundations certification, or equivalent demonstrable ITSM experience, is recommended.

Nice To Haves

• Functional knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, and Teams.
• Formal training or certification in an ITSM framework such as ITIL v3/v4.
• Advanced Microsoft certifications.
• Proficiency in adjacent areas of IT Operations, such as Network Operations or Database Administration.

Responsibilities

• Administer VMware/vCenter and Nutanix hyperconverged infrastructure, including building and configuring virtual machines, maintaining host clusters, monitoring and reporting on capacity, and migrating workloads from legacy VMware to Nutanix.
• Deploy, configure, patch, and monitor server infrastructure for critical line-of-business applications, including RTP and Mi9 point-of-sale, Shift4 payment processing, and Citrix application delivery infrastructure.
• Provide production support—including implementation, configuration, patching, monitoring, and incident triage and resolution—across virtualization, identity, and application platforms.
• Monitor the ticket queue, prioritize and triage requests, and resolve incidents within established SLAs.
• Complete assigned workstreams on Domain Consolidation and other enterprise initiatives, including migrating users, groups, servers, and applications between domains, testing, and updating documentation.
• Submit, document, and implement change requests through established ITSM processes.
• Troubleshoot and resolve tier-2/3 escalated application and infrastructure support issues for resort IT teams.
• Apply IT security standards to operational systems by remediating vulnerabilities, hardening configurations, and improving operational processes and policies.
• Collaborate with Systems Operations colleagues on enterprise-wide and resort-local projects.
• Perform other duties as assigned.

Benefits

• Free Ikon Pass for eligible employees and additional free skiing/riding privileges across Alterra Mountain Company resorts for eligible employees and their dependents.
• Discounted skiing/riding for friends and family of eligible employees across Alterra Mountain Company resorts.
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees.
• Discounts on outdoor gear, apparel, rental cars, and more.
• Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, and FSAs.
• 401(k) plan with company match.
• Paid parental leave of up to 6 weeks for eligible employees.
• Commuter benefits for Denver employees only.
• Hybrid workplace policy encouraging regular in-person collaboration for eligible employees at the dog-friendly Denver headquarters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level