Senior Learning Experience Designer

Unlock Health•Chicago, IL

1d•Hybrid

About The Position

This role is for a strategic learning professional and hands-on builder who can transform business needs into learning experiences that measurably improve how people work. The individual will bring a consultative mindset, strong instructional design expertise, and the confidence to guide leaders toward the right solution, even when training is not the answer. The role involves partnering with business leaders and HR teams to identify performance and skills gaps, design modern digital-first learning solutions, and measure their impact. The individual will own programs from initial diagnosis through delivery and continuous improvement, while helping build a more skills-based approach to talent through clear capabilities, assessments, and development pathways. This is a senior individual contributor role with no direct reports, where leadership is demonstrated through expertise, credibility, collaboration, and results. Key differentiators of this role include full-stack ownership (diagnose, design, build, facilitate, and measure), using AI as a working tool for efficiency and personalization, focusing on skills over seat time for success measurement, and operating in a consultative capacity rather than just taking orders.

Requirements

5-8+ years of experience in learning and development, instructional design, organizational development, talent enablement, or a related field, with ownership of programs from strategy through measurement.
A portfolio demonstrating instructional design expertise across multiple formats and fluency in methodologies such as ADDIE, SAM, backward design, or design thinking.
Hands-on experience administering an LMS or LXP and using tools such as Articulate 360, Rise, Camtasia, Synthesia, Vyond, or Captivate.
Practical experience applying AI to content development, personalization, assessment, or analysis, with sound judgment around responsible use and human oversight.
Strong facilitation, consulting, and stakeholder-management skills, including the confidence to engage senior audiences and constructively challenge requests.
Experience measuring learning impact beyond satisfaction scores and using data to improve programs.
Excellent communication skills and the ability to make complex information clear and actionable.
A bachelor’s degree in a related field or equivalent professional experience.

Nice To Haves

Experience with skills taxonomies, skills-based talent models, or leadership and manager development programs.
Familiarity with learning analytics, xAPI, skills inference, or talent intelligence platforms.
Experience in a matrixed, multi-site, or rapidly changing organization, with exposure to change management practices such as Prosci or ADKAR.
A relevant master’s degree or certification, such as ATD CPTD, CPLP, Prosci, coaching, or platform-specific credentials.

Responsibilities

Partner with business leaders, HR Business Partners, and subject matter experts to diagnose performance gaps and determine whether learning, process change, tooling, or management action is the right lever.
Conduct needs analyses using performance data, stakeholder interviews, skills assessments, and engagement or exit insights — and translate findings into a clear, prioritized recommendation.
Scope and contract work with internal clients: define outcomes, success measures, timelines, and what is needed from them.
Design and build learning experiences across modalities — instructor-led and virtual sessions, self-paced digital modules, microlearning, job aids, simulations, cohort programs, and social or peer learning.
Develop content and assets end to end, including facilitator guides, participant materials, assessments, and multimedia — using authoring, video, and AI-assisted production tools.
Contribute to the design and upkeep of the organization’s skills taxonomy — defining critical capabilities, proficiency levels, and observable behaviors for key job families.
Build skill-based learning pathways and academies that connect capability gaps to specific, sequenced development — supporting reskilling, upskilling, and internal mobility.
Partner with Talent Acquisition, Talent Management, and Total Rewards so skills data is consistent across hiring, development, performance, and career frameworks.
Design assessment and validation approaches that show whether a skill has actually been acquired — work products, demonstrations, manager observation, and certification where appropriate.
Serve as a power user and functional owner for the learning ecosystem (LMS / LXP, authoring tools, virtual delivery platforms, content libraries), including configuration, curation, and learner experience.
Evaluate, pilot, and operationalize AI-enabled learning capability — AI-assisted content generation, adaptive and personalized pathways, conversational practice and role-play, skills inference, and automated feedback.
Design and deliver AI literacy and AI fluency enablement for the broader workforce, including responsible-use guardrails, prompting practice, and role-specific application.
Define success measures before build begins, spanning reaction, learning, behavior change, and business outcomes.
Instrument programs to collect meaningful data, and analyze results to iterate — retiring or redesigning what does not work.
Report outcomes to stakeholders in business language: capability gained, performance moved, risk reduced, cost or time saved.
Track external practice — learning science, learning technology, and skills-based talent models — and bring back what is worth adopting.

Benefits

Full-service marketing communication agency
Grounded in technology
Built for healthcare
Integrated with a managed care consultancy with deep revenue strategy expertise
Opportunity to align brand, marketing, technology, and revenue strategy
Help clients with patient acquisition and brand building
Simplify complex martech ecosystems
Create digital experiences
Work rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward
Equal opportunity employer
Dedicated to building an inclusive and diverse workforce
Equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.