[US HQ] Senior Learning Experience Designer

HelloFresh • Phoenix, CO

21d • Onsite

About The Position

The Senior Learning Experience Designer is the operational backbone of the Learning Platform team, ensuring that training content created by Training Content Specialists is published, configured, and experienced correctly by learners in 360Learning. This role combines deep LMS platform administration with a learning experience design sensibility. The individual will own the day-to-day operations of the 360Learning platform, focusing on the content intake and publishing pipeline, including receiving, packaging, quality reviewing, configuring, and distributing content. They will also contribute to learning experience design decisions such as course structure, knowledge check design, and learning path logic. This is a senior individual contributor role with a technical foundation, a quality-first mindset, and a focus on effective learning.

Requirements

• 3+ years of experience in LMS administration, learning technology, or instructional design with hands-on platform administration experience at a configuration depth.
• Working knowledge of 360Learning, Cornerstone, SAP Litmos, Workday Learning, or a comparable enterprise LMS at an administrative level.
• Experience with SCORM, xAPI, or comparable eLearning packaging standards.
• Demonstrated quality-first mindset: experience conducting structured reviews of training content or platform configurations with documented standards and feedback processes.
• Strong organizational skills and attention to detail.
• Clear written communication skills.

Nice To Haves

• Experience in food manufacturing, distribution center operations, or logistics.
• Instructional design or learning experience design training or credentials (ATD, eLearning Guild, CPTD, or equivalent).
• Hands-on experience with Workday–LMS integrations.
• Experience with eLearning authoring tools (Articulate Rise, 360Learning native authoring, or equivalent).
• Bilingual English/Spanish.
• Experience in a multi-brand or multi-site LMS environment.

Responsibilities

• Own the content intake and publishing pipeline: receive completed training content, confirm it meets delivery standards, and publish to 360Learning on schedule.
• Configure courses within 360Learning: set up course shells, apply branding, build knowledge check sequences, assign completion criteria, configure certificates, and test the learner-facing experience.
• Build and maintain learning paths for all brands and associate roles, sequencing courses logically and applying prerequisites.
• Manage content updates: process revisions, version courses correctly, and notify affected learner groups or managers.
• Maintain the 360Learning course catalog: ensure courses are correctly tagged, categorized, searchable, and archive outdated content.
• Conduct structured QA reviews on all content before publication: review for SCORM functionality, visual consistency, completion triggers, accessibility, and clarity.
• Flag content issues back to Training Content Specialists with specific, actionable feedback.
• Maintain a content QA checklist and review log for an auditable record.
• Partner with Training Content Specialists to develop shared content delivery standards.
• Manage day-to-day user administration within 360Learning: process enrollments, manage group assignments, deactivate accounts, and troubleshoot access issues.
• Support the Workday–360Learning integration: monitor automated enrollment triggers, identify sync failures, and escalate issues.
• Build and maintain the 360Learning group hierarchy for all brands and sites.
• Monitor learner progress dashboards daily: identify associates falling behind, flag non-completion patterns, and ensure compliance coverage.
• Build, schedule, and distribute training completion and compliance reports.
• Create and maintain custom dashboards within 360Learning to surface meaningful learning data.
• Maintain the compliance training record for all mandatory training categories and ensure records are complete and audit-ready.
• Partner with the Learning Platform Manager to translate analytics insights into content or platform improvement recommendations.
• Apply learning experience design principles to platform configuration decisions.
• Contribute to the evaluation of 360Learning features and platform capabilities.
• Support the Learning Platform Manager in designing and documenting platform standards for the learner experience.
• Participate in periodic site visits to observe associate engagement with training, gather feedback, and bring floor-level insights back.

Benefits

• Competitive salary
• 401K company match that vests immediately upon participation
• Paid parental leave (16 weeks)
• Generous PTO policy
• Day one benefit coverage for health, dental, and vision ($0 monthly premium and other flexible health plan options)
• Up to 85% discount on your subscription to HelloFresh meal plans (HelloFresh, Green Chef, EveryPlate, and Factor)
• Access to Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed