Senior Learning Experience Designer

Unlock Health•Chicago, IL

1d•Hybrid

About The Position

This role is for a strategic learning professional and hands-on builder who can transform business needs into effective learning experiences. The individual will partner with business leaders and HR teams to identify performance and skills gaps, design modern digital-first learning solutions, and measure their impact. The position involves full-stack ownership, from diagnosis through delivery and continuous improvement, and contributes to building a skills-based approach to talent. It is a senior individual contributor role where leadership is demonstrated through expertise, credibility, collaboration, and results. The role emphasizes using AI as a working tool for efficiency and personalization, and success is measured by demonstrated capability and business outcomes rather than completion rates.

Requirements

5-8+ years of experience in learning and development, instructional design, organizational development, talent enablement, or a related field, with program ownership from strategy through measurement.
A portfolio demonstrating instructional design expertise across multiple formats.
Fluency in methodologies such as ADDIE, SAM, backward design, or design thinking.
Hands-on experience administering an LMS or LXP.
Proficiency with tools such as Articulate 360, Rise, Camtasia, Synthesia, Vyond, or Captivate.
Practical experience applying AI to content development, personalization, assessment, or analysis, with sound judgment around responsible use and human oversight.
Strong facilitation, consulting, and stakeholder-management skills, including the ability to engage senior audiences and constructively challenge requests.
Experience measuring learning impact beyond satisfaction scores and using data to improve programs.
Excellent communication skills and the ability to make complex information clear and actionable.
A bachelor’s degree in a related field or equivalent professional experience.

Nice To Haves

Experience with skills taxonomies, skills-based talent models, or leadership and manager development programs.
Familiarity with learning analytics, xAPI, skills inference, or talent intelligence platforms.
Experience in a matrixed, multi-site, or rapidly changing organization, with exposure to change management practices such as Prosci or ADKAR.
A relevant master’s degree or certification, such as ATD CPTD, CPLP, Prosci, coaching, or platform-specific credentials.

Responsibilities

Partner with business leaders, HR Business Partners, and subject matter experts to diagnose performance gaps and determine appropriate solutions (learning, process change, tooling, or management action).
Conduct needs analyses using performance data, stakeholder interviews, skills assessments, and engagement or exit insights, translating findings into clear, prioritized recommendations.
Scope and contract work with internal clients, defining outcomes, success measures, timelines, and required resources.
Design and build learning experiences across various modalities, including instructor-led and virtual sessions, self-paced digital modules, microlearning, job aids, simulations, cohort programs, and social or peer learning.
Develop content and assets end-to-end, including facilitator guides, participant materials, assessments, and multimedia, utilizing authoring, video, and AI-assisted production tools.
Contribute to the design and upkeep of the organization’s skills taxonomy, defining critical capabilities, proficiency levels, and observable behaviors for key job families.
Build skill-based learning pathways and academies that connect capability gaps to specific, sequenced development, supporting reskilling, upskilling, and internal mobility.
Partner with Talent Acquisition, Talent Management, and Total Rewards to ensure consistency of skills data across hiring, development, performance, and career frameworks.
Design assessment and validation approaches to confirm skill acquisition through work products, demonstrations, manager observation, and certification.
Serve as a power user and functional owner for the learning ecosystem (LMS/LXP, authoring tools, virtual delivery platforms, content libraries), including configuration, curation, and learner experience.
Evaluate, pilot, and operationalize AI-enabled learning capabilities such as AI-assisted content generation, adaptive and personalized pathways, conversational practice, skills inference, and automated feedback.
Design and deliver AI literacy and AI fluency enablement for the workforce, including responsible-use guidelines, prompting practice, and role-specific applications.
Define success measures before program development, covering reaction, learning, behavior change, and business outcomes.
Instrument programs to collect meaningful data and analyze results for iteration, retiring or redesigning ineffective programs.
Report outcomes to stakeholders in business language, focusing on capability gained, performance improvement, risk reduction, and cost or time savings.
Track external practices in learning science, learning technology, and skills-based talent models, and adopt relevant innovations.