Senior IT Engineer (Onsite Lead)

Zip • Toronto, ON

1d • Onsite

About The Position

Zip is looking for a technical hybrid who can bridge the gap between high-level engineering and essential onsite operations. In this role, you aren’t just managing systems - you are the Onsite IT Lead, serving as the technical face of our office while ruthlessly eliminating manual tasks through advanced scripting and intelligent orchestration. You will join a high-impact IT organization to build a "Code-First" infrastructure that scales. Your goal is to make people happy by creating simple, automated, and repeatable solutions for everyone. At Zip, we aren't just looking for an admin; we’re looking for a builder. If you want to play a pivotal role in scaling our infrastructure through code, security, and cutting-edge technology while leading our onsite experience, we want to hear from you.

Requirements

• 5+ years in IT Systems Engineering; previous experience as an Onsite Lead is a plus.
• Strong understanding of TCP/IP, VLANs, DNS, DHCP, and firewall management.
• Experience with MDM (Iru/Intune) and EDR tools (CrowdStrike).
• Advanced mastery of Okta (Lifecycle Mgmt) and Google Workspace.
• Experience with automation workflow software, REST APIs and proficiency in Python, Bash or PowerShell for script deployment.
• Hands-on experience with Zoom Rooms, A/V hardware, and office networking.

Nice To Haves

• Leveraging LLMs/AI tools to accelerate scripting, automate documentation, or enhance internal support.
• Experience using code to manage or monitor network configurations.
• Experience supporting remote teams across multiple offices and time zones.

Responsibilities

• Architect end-to-end automation for employee onboarding/offboarding (Okta, Google Workspace, Slack). Your goal is "Zero-Touch" provisioning and a secure, instant-revoke "kill switch" for departures.
• Serve as the primary technical lead for the physical office. You will own the health of our conference rooms, A/V integrations, and office tech, ensuring the workspace remains a frictionless environment for onsite and hybrid teams.
• Partner closely with Workplace and People teams to manage office expansions, desk deployments, and A/V upgrades. You will act as the IT site lead for physical workspace improvements.
• Manage and secure the corporate network (WiFi, LAN, VPN, Firewalls) and endpoints (Iru/Intune). Collaborate with Information Security to automate compliance monitoring and threat remediation.
• Build custom scripts (Python, PowerShell, or Bash) and utilize APIs to integrate our SaaS stack, transforming manual "Help Desk" tasks into automated workflows.
• Take the initiative to write and maintain high-quality runbooks and internal SOPs. You believe that if a process isn't documented and repeatable, it isn't finished.
• Provide top-tier support for Mac/Windows hardware and software via Jira Service Management, using these interactions to identify the next big automation project.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed