Lead IT Engineer

Flow • Miami, FL

6d • Onsite

About The Position

Flow is seeking an experienced Lead IT Engineer — Properties & Hospitality to own the systems configuration, platform integration, and commissioning layer across its growing residential and hospitality portfolio. This role operates at the software and systems level — configuring platforms, integrating systems, validating performance, and ensuring every technology layer at a Flow property functions as intended.
This role works closely and continuously with the Sr. IT Field Technician — together they cover the full scope of property technology at Flow. While the Sr. IT Field Technician focuses on the physical layer (cabling, hardware installation, and low-voltage infrastructure), this role focuses on making those systems work: programming, configuration, integration, and ongoing platform support. The two roles are deeply interdependent and will be on-site together across deployments, troubleshooting, and new property buildouts. Both report directly to the Head of IT.
This is a senior individual contributor role requiring deep platform expertise, strong independent judgment, and the ability to manage multiple active projects across a growing property portfolio with minimal supervision.

Requirements

• 6+ years of experience in property technology, hospitality IT, or multi-site systems administration — with a strong focus on platform configuration and systems integration
• Hands-on experience configuring and administering enterprise video management systems — camera programming, user access management, recording configuration, and cross-system integration
• Access control platform administration — credential lifecycle management, access group configuration, door scheduling, and audit reporting at scale
• Network configuration experience — VLAN assignments, SSID management, firewall rules, and multi-site wireless platform administration
• Experience configuring and supporting intercom and visitor management systems — tenant directory management and PMS integration
• AV platform configuration — commercial audio zone programming, digital signage content management, and conference room system setup
• Experience administering hospitality or property management platforms — PMS configuration, staff training, and integration support
• Google Workspace administration — account provisioning, group management, and device policy
• MDM platform experience — device enrollment, policy management, and compliance across Mac and Windows endpoints
• Comfortable working closely with a field counterpart across simultaneous physical and systems workstreams at active properties
• Ability to manage multiple concurrent projects across several active properties independently
• Strong documentation habits — ability to produce clear, accurate technical records for complex multi-system environments

Nice To Haves

• Enterprise VMS administration at scale — multi-server environments, analytics configuration, and access control integration
• Access control integration with PMS platforms — automated credential sync and move-in/move-out workflow configuration
• Guest experience platform deployment and integration — PMS connectivity and property staff onboarding
• Multi-site enterprise wireless platform administration — network template management and portfolio-wide configuration standardization
• Identity-based wireless authentication — RADIUS integration and device trust policy configuration
• Experience supporting elevator or building automation system integrations — API configuration and vendor coordination
• ITSM platform administration — help desk configuration, SLA management, and knowledge base development
• CompTIA Network+, CCNA, or equivalent networking certification
• Bilingual English/Spanish

Responsibilities

• Work alongside the Sr. IT Field Technician on camera deployments — while they handle mounting and cabling, configure the VMS, program recording schedules, motion detection rules, and alert configurations
• Map and name all cameras within the VMS following Flow's naming conventions; maintain accurate camera inventories across the portfolio
• Integrate VMS with access control platforms where applicable — door event triggers, alarm linkages, and unified monitoring views
• Commission newly deployed camera systems jointly with the Sr. IT Field Technician — validate connectivity, image quality, recording function, and coverage against site specifications
• Diagnose and resolve VMS software issues, stream failures, and recording gaps; loop in the Sr. IT Field Technician on any hardware-layer faults identified during troubleshooting
• Configure and administer electronic access control platforms across all properties — access groups, time zones, door schedules, and credential assignments; coordinate with the Sr. IT Field Technician on concurrent hardware work at the same sites
• Manage credential lifecycle across the portfolio — issuance, modification, suspension, and removal for residents, staff, and vendors
• Program and commission intercom and visitor management systems — tenant directory configuration, video intercom setup, and remote access provisioning
• Configure integrations between access control platforms and property management systems — automated credential sync, move-in/move-out workflows, and visitor management
• Diagnose and resolve access control software issues and credential conflicts; engage the Sr. IT Field Technician on door hardware or wiring faults
• Conduct periodic access audits across the portfolio — identify orphaned credentials, expired access groups, and policy violations; remediate and report to the Head of IT
• Configure network infrastructure following architecture and standards set by the Head of IT — VLAN assignments, SSID configurations, firewall rules, and wireless radio settings; work alongside the Sr. IT Field Technician who handles physical switching and AP installation at the same properties
• Administer the enterprise wireless management platform across all properties — AP provisioning, network templates, client monitoring, and performance optimization
• Configure and maintain network segmentation — ensuring cameras, access control, AV, guest, staff, and management networks are properly isolated per Flow's standards
• Diagnose and resolve network configuration issues and connectivity failures; escalate physical layer issues to the Sr. IT Field Technician
• Maintain accurate network documentation for all properties — logical diagrams, VLAN maps, IP allocations, and device inventories
• Configure and commission AV systems at properties where the Sr. IT Field Technician has completed hardware installation zone programming, volume levels, source routing, and scheduling
• Set up and manage commercial music streaming platform accounts — zone creation, content scheduling, playlist assignment, and license management across all properties
• Configure and maintain digital signage platforms — content management, display scheduling, and device administration across all property screens
• Set up and support conference room and meeting space technology — room system configuration, calendar integration, and display settings
• Diagnose and resolve AV software and configuration issues; coordinate with the Sr. IT Field Technician on hardware-related faults
• Administer and support property management system platforms at applicable hospitality properties — user account management, system configuration, and day-to-day operational support for property staff
• Configure and maintain integrations between the PMS and other property systems — access control credential sync, guest experience platform connections, and reporting integrations
• Deploy and configure guest experience platforms — onboarding setup, workflow configuration, staff training, and integration validation
• Support elevator and building automation system integrations — manage API connectivity, validate access control handoffs, and coordinate with vendors on software-level issues
• Serve as the primary IT systems resource for property operations staff — resolving hospitality platform issues, training new staff on systems, and escalating to the Head of IT when needed
• Stay current on hospitality technology developments relevant to Flow's portfolio; surface operational issues and improvement opportunities to the Head of IT
• Work closely with the Sr. IT Field Technician across all new property deployments — while they lead physical infrastructure buildout, drive systems configuration, platform setup, and integration work in parallel
• Conduct systems-layer due diligence at new properties — audit existing platform configurations, document software versions and licensing, and identify gaps against Flow's standard
• Ensure all platforms are fully configured, integrated, and validated before any new property goes live; coordinate directly with the Sr. IT Field Technician to align timing across physical and systems workstreams
• Produce complete systems documentation at go-live — platform configurations, integration maps, credential structures, and user access inventories for every new property
• Manage device enrollment and MDM policy application for property staff endpoints — ensuring all devices meet Flow's configuration baseline at onboarding
• Administer Google Workspace accounts for property staff — provisioning, group membership, and access revocation in coordination with HR and the Head of IT
• Support property staff onboarding from a systems perspective — account setup, device configuration, and system orientation on their first day
• Resolve property staff IT support issues beyond Tier 1; loop in the Sr. IT Field Technician on hardware issues and escalate systems-level issues to the Head of IT as needed
• Maintain thorough systems documentation for all properties — VMS configurations, access control group structures, network logical diagrams, AV zone maps, and platform integration records
• Log and resolve support tickets via the IT help desk platform within SLA; document all resolutions clearly for the knowledge base
• Track active systems projects in the IT project management platform; provide timely and accurate status updates to the Head of IT

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits.
• On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
• PTO and paid holidays.
• 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
• Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed