Onsite IT Support Engineer

New Charter Technologies•Denville, NJ

1d•$65,000 - $72,000•Onsite

About The Position

As an Onsite IT Support Engineer, you will be the go-to IT resource at the client’s office, providing day-to-day technical support for workstations, software, basic networking, and Microsoft 365 environments. This role requires a mix of technical troubleshooting, excellent communication skills, and the ability to provide white-glove support to end users. You’ll be part of a larger MSP team but will work independently onsite, collaborating with remote engineers when needed. If you enjoy solving IT issues, working face-to-face with users, and being a key part of a company's technology operations, this is the perfect opportunity!

Requirements

1-3 years of IT support experience (preferably in an MSP or corporate environment).
Experience with Windows 10/11, Microsoft 365, and basic Active Directory tasks.
Understanding of basic networking concepts (IP addressing, Wi-Fi, VPNs, DNS).
Ability to troubleshoot hardware and software issues efficiently.
Strong customer service skills and ability to explain IT solutions to non-technical users.
A proactive and resourceful mindset with a passion for technology.

Nice To Haves

CompTIA A+ or similar IT certifications.
Familiarity with ticketing systems and remote support tools.
Previous experience working onsite at a client office.

Responsibilities

Provide onsite IT support for users at the client’s HQ office.
Troubleshoot Windows desktop/laptop issues, software applications, and basic networking.
Assist with Microsoft 365 account setup, email issues, and cloud-based applications.
Support printers, peripherals, and conference room technology.
Handle basic network troubleshooting (Wi-Fi, VPN, and connectivity issues).
Collaborate with senior engineers for escalations and complex issues.
Document all work performed in the IT ticketing system.
Deliver a high level of customer service, ensuring users feel supported and valued.