IT Support Engineer
About The Position
This is a contract position based out of San Francisco, CA. The role involves hands-on Mac desktop support with limited Windows exposure, printer and peripheral troubleshooting, and supporting various communication channels for IT requests. Responsibilities include assisting with onboarding/offboarding, device provisioning, and supporting internal pilot initiatives, including the setup and configuration of AI-enabled devices. The ideal candidate will communicate clearly and effectively with technical and non-technical users across all levels of the organization. The current environment utilizes MacOS-focused desktop environments, Microsoft Outlook and Teams, Google Drive, Okta, Jira, Slack, and Intune/MDM tools.
Requirements
- Mac desktop support
- Limited Windows exposure
- Printer and peripheral troubleshooting
- Supporting walk‑up, Slack, Teams, and email‑based IT requests
- Assisting with onboarding/offboarding and device provisioning
- Supporting internal pilot initiatives, including setup and configuration of AI‑enabled devices
- Communicating clearly and effectively with technical and non‑technical users across all levels of the organization
- MacOS‑focused desktop environments
- Microsoft Outlook and Teams
- Google Drive (file sharing and limited user administration)
- Okta, Jira, Slack
- Intune / MDM tools
- Mac
- OKTA
- JAMF
Nice To Haves
- Exposure to basic scripting or automation (Python or Bash)
- Startup or pilot‑driven IT environments
- Broader OS familiarity
- Python & Bash scripting
Responsibilities
- Hands‑on Mac desktop support with limited Windows exposure
- Printer and peripheral troubleshooting
- Supporting walk‑up, Slack, Teams, and email‑based IT requests
- Assisting with onboarding/offboarding and device provisioning
- Supporting internal pilot initiatives, including setup and configuration of AI‑enabled devices
- Communicating clearly and effectively with technical and non‑technical users across all levels of the organization
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
