IT Support Engineer

PROTRANS INTERNATIONAL LLC•Indianapolis, IN

4d•Onsite

About The Position

The IT Support Engineer role at ProTrans International is part of the IT Operations team and involves supporting a variety of services, managing projects, and acting as an escalation point for end-user support. The team supports services such as storage, backup, email, asset management, and hardware imaging. While other teams may own these services, the IT Support Engineer will assist in maintaining them, acting as an administrator, and consulting with users on related issues and workflows. This role also serves as an escalation point for complex technical issues and sensitive cases. The position requires acting as a senior member of a customer-focused team, solving problems, and improving operations.

Requirements

2+ years of related industry experience in an enterprise environment supporting users and their hardware and software.
Willingness to travel on occasion to remote offices domestically and internationally.
Experience supporting Windows Desktops and Servers.
Experience with AD Systems Administration.
Experience with managing or deploying enterprise services such as Active Directory, Office365, DHCP, DNS, File Services and client imaging.
Experience leading project work independently.
Able to lift 50 lbs as well as standing and walking during 8 hour shifts.
Must have or able to obtain a Passport for international travel.
Candidate must be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams.
Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.

Nice To Haves

Undergraduate degree in an IT discipline.
Microsoft Certification(s)
Experience with Powershell scripting.
Demonstrated knowledge of networking concepts.

Responsibilities

Provide support for escalated tickets from a growing multi-site user base and environments.
Provide technical expertise and hands-on support to end users across the organization.
Participate in the development, implementation, and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of organization services.
Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
Research, procure, and vet new hardware and software solutions as directed by manager.
Coordinate and oversee a wide range of IT projects. Work with key stakeholders to thoroughly outline tasks and deliver results.
Maintain relationships with key internal stakeholders to understand and adapt to new solutions and impactful changes as well as assist in delivering continuous improvements.
Preparing and imaging PCs for distribution.
Maintain internal and user-facing documentation for all managed services.