IT Support Engineer
About The Position
Coralogix is seeking a proactive and service-oriented IT Support Engineer to join their Global IT team. The ideal candidate will be passionate about delivering excellent employee support, improving IT operations through automation, and managing modern SaaS and endpoint environments. This role involves providing Tier 1 & Tier 2 support globally, managing the full employee lifecycle (onboarding, offboarding, hardware, and access), and administering various SaaS platforms like Google Workspace, Okta, Slack, Atlassian, GitHub, and Zoom. The engineer will also manage macOS devices using Jamf Pro, troubleshoot hardware, software, networking, and endpoint issues, and contribute to IT automations and operational workflows. Additionally, the role requires creating and maintaining internal IT documentation and collaborating closely with Security, HR, and Engineering teams.
Requirements
- 2+ years of IT Support experience.
- Strong macOS administration skills.
- Advanced experience with Jamf Pro.
- Experience with Google Workspace and Okta.
- Experience with Okta Workflows.
- Experience working with REST APIs and SaaS integrations.
- Experience with scripting and automation (Python, Bash, or Google Apps Script).
- Familiarity with AI tools such as Cursor, Claude Code, OpenAI APIs, or similar solutions for IT automation.
- Strong troubleshooting, communication, and customer service skills.
- Fluent English.
Nice To Haves
- Experience with Kandji, Intune, or Microsoft 365.
- Jira Service Management experience.
- Knowledge of Identity & Access Management (IAM), SSO, and MDM best practices.
- Experience in high-growth SaaS or startup environments.
Responsibilities
- Provide Tier 1 & Tier 2 support for employees worldwide.
- Manage the full employee lifecycle (onboarding, offboarding, hardware, and access).
- Administer and support Google Workspace, Okta, Slack, Atlassian, GitHub, Zoom, and other SaaS platforms.
- Manage macOS devices using Jamf Pro.
- Troubleshoot hardware, software, networking, and endpoint issues.
- Build and maintain IT automations and improve operational workflows.
- Create and maintain internal IT documentation and procedures.
- Work closely with Security, HR, and Engineering teams.
Benefits
- Healthcare
- Dental
- Mental health benefits
- 401(k) plan with company match
- Paid sick time
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
