Onsite IT Engineer - Tulsa, Oklahoma
About The Position
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare, recognized for its rapid growth and people-centric culture. As an Onsite IT Engineer, you will work directly within a client's healthcare environment in Tulsa, Oklahoma, providing essential technology support to users, resolving technical challenges, and ensuring smooth day-to-day business operations. This role offers access to modern tools, enterprise-class technology, and experienced technical resources. You will be the trusted onsite technology resource, taking ownership of issues from initial contact to resolution or escalation. The ideal candidate is a customer-focused problem-solver who enjoys working closely with users, solving problems directly, and becoming deeply familiar with a client's technology environment. This position requires a high school diploma or GED, 2-3 years of technical support experience, and previous MSP experience. Healthcare IT experience and relevant certifications are preferred.
Requirements
- Minimum Education: High school diploma or GED required.
- Two to three years of experience in a help desk, service desk, desktop support, or similarly advanced technical support role is required.
- Previous experience working in a Managed Service Provider environment is required.
- Must be comfortable providing daily onsite support and communicating professionally with end users, managers, executives, vendors, and technical teammates.
Nice To Haves
- CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications are preferred.
- Previous healthcare IT experience is preferred, including familiarity with medical clients, EMR/EHR systems, and HIPAA-sensitive environments.
- Experience using ConnectWise is preferred.
- Familiarity with troubleshooting medical software, clinical applications, or connected equipment is a plus.
Responsibilities
- Provide prompt and effective onsite support for end-user issues, ensuring timely resolution and progress within established service-level agreement requirements.
- Work directly with client users to troubleshoot technology issues and maintain a positive, professional support experience.
- Collaborate closely with the client, Service Delivery Manager, Team Lead, and Dedicated IT teammates to deliver high-quality service.
- Take ownership of support requests ranging from routine end-user issues to more complex technical problems.
- Maintain detailed ticket notes, accurately track time, and update technical documentation.
- Manage support requests received via calls, chat, email, and direct onsite interactions while keeping users informed throughout the process.
- Escalate complex issues to senior technical resources with clear documentation of the issue, business impact, troubleshooting completed, failed attempts, and recommended next steps.
- Quickly identify and communicate potential major incidents to the Team Lead and appropriate service leadership.
- Troubleshoot unfamiliar issues and develop practical workarounds when standard procedures do not apply.
- Assist with software installations, device deployments, technology upgrades, and client-specific infrastructure support.
- Coordinate with third-party vendors while retaining ownership of the client experience and support communication.
- Act as a trusted onsite technology resource and Subject Matter Expert for the assigned client environment.
- Provide hands-on support to executive and senior leadership, responding to technology needs with professionalism, urgency, and discretion.
- Train end users on supported hardware, software, and standard IT processes to build confidence and drive technology adoption.
- Mentor junior technicians, share technical knowledge, and contribute to a culture of continuous learning.
- Collaborate with the fractional CIO and other Dedicated IT teammates on client initiatives, technical improvements, and technology projects.
- Provide comprehensive support for workstation hardware, Windows and macOS devices, mobile devices, printers, scanners, monitors, docking stations, and other peripherals.
- Manage and troubleshoot Microsoft 365 services, including user access, licensing, Outlook, SharePoint, OneDrive, and other collaboration tools.
- Resolve and document support tickets efficiently using ConnectWise.
- Troubleshoot common network and connectivity issues involving DNS, DHCP, Wi-Fi, VPNs, and internet access.
- Support Windows environments and virtual server infrastructure.
- Serve as a liaison for EMR, EHR, and other healthcare application support.
- Guide users through common IT tasks and best practices for technology.
- Work closely with Dedicated IT teammates and share knowledge with junior technicians.
- Provide responsive, professional support to executive and senior leadership.
- Maintain a consistent, visible presence within the client’s Tulsa office.
Benefits
- Medical, dental, and vision coverage
- 401(k) with Company Match
- Eight paid company holidays
- Three weeks of paid time off
- An additional week of sick leave
- Ongoing learning and development opportunities
- Exposure to varied technical environments
- Mentorship
- Opportunities to participate in client initiatives
- Supportive, collaborative team that values professional development, accountability, and work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
