Onsite IT Engineer - Tulsa, Oklahoma

Dedicated IT • Tulsa, OK

4d • Onsite

About The Position

Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.

Join Dedicated IT as an Onsite IT Engineer, where you’ll work directly within a client environment to support users, resolve technical challenges, and help ensure day-to-day business operations run smoothly. In this role, you’ll have access to modern tools, enterprise-class technology, and experienced technical resources to help you deliver an exceptional support experience. You’ll provide hands-on assistance to users, troubleshoot a wide variety of technical issues, and serve as a trusted onsite technology resource for the client. Our Onsite IT Engineers are customer-focused problem-solvers who take ownership of issues from first contact through resolution or clean escalation. As the onsite face of Dedicated IT, you’ll build strong relationships with users, provide professional support to client leadership, and ensure the client feels supported throughout every interaction. This is an excellent opportunity for an experienced MSP technician who enjoys working closely with users, solving problems directly, and becoming deeply familiar with a client’s technology environment.

Requirements

• Two to three years of experience in a help desk, service desk, desktop support, or similarly advanced technical support role is required.
• Previous experience working in a Managed Service Provider environment is required.
• Must be comfortable providing daily onsite support and communicating professionally with end users, managers, executives, vendors, and technical teammates.

Nice To Haves

• CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications are preferred.
• Previous healthcare IT experience is preferred, including familiarity with medical clients, EMR/EHR systems, and HIPAA-sensitive environments.
• Experience using ConnectWise is preferred.
• Familiarity with troubleshooting medical software, clinical applications, or connected equipment is a plus.
• Relevant professional experience may be considered in place of specific certifications.

Responsibilities

• Provide prompt and effective onsite support for end-user issues, ensuring timely resolution and progress within established service-level agreement requirements.
• Work directly with client users to troubleshoot technology issues and maintain a positive, professional support experience.
• Collaborate closely with the client, Service Delivery Manager, Team Lead, and Dedicated IT teammates to deliver high-quality service.
• Take ownership of support requests ranging from routine end-user issues to more complex technical problems.
• Maintain detailed ticket notes, accurately track time, and update technical documentation.
• Manage support requests received via calls, chat, email, and direct onsite interactions while keeping users informed throughout the process.
• Escalate complex issues to senior technical resources with clear documentation of the issue, business impact, troubleshooting completed, failed attempts, and recommended next steps.
• Quickly identify and communicate potential major incidents to the Team Lead and appropriate service leadership.
• Troubleshoot unfamiliar issues and develop practical workarounds when standard procedures do not apply.
• Assist with software installations, device deployments, technology upgrades, and client-specific infrastructure support.
• Coordinate with third-party vendors while retaining ownership of the client experience and support communication.
• Act as a trusted onsite technology resource and Subject Matter Expert for the assigned client environment.
• Provide hands-on support to executive and senior leadership, responding to technology needs with professionalism, urgency, and discretion.
• Train end users on supported hardware, software, and standard IT processes to build confidence and drive technology adoption.
• Mentor junior technicians, share technical knowledge, and contribute to a culture of continuous learning.
• Collaborate with the fractional CIO and other Dedicated IT teammates on client initiatives, technical improvements, and technology projects.
• Provide comprehensive support for workstation hardware, Windows and macOS devices, mobile devices, printers, scanners, monitors, docking stations, and other peripherals.
• Manage and troubleshoot Microsoft 365 services, including user access, licensing, Outlook, SharePoint, OneDrive, and other collaboration tools.
• Resolve and document support tickets efficiently using ConnectWise.
• Troubleshoot common network and connectivity issues involving DNS, DHCP, Wi-Fi, VPNs, and internet access.
• Assist with firewall-related troubleshooting and configuration within the appropriate technical and escalation boundaries.
• Support Windows environments and virtual server infrastructure.
• Perform appropriate tasks involving file permissions, Active Directory administration, hosted resources, and user access while escalating higher-risk server or infrastructure issues when required.
• Serve as a liaison for EMR, EHR, and other healthcare application support.
• Coordinate effectively with software vendors while retaining ownership of client communication and ensuring critical issues are addressed promptly.
• Guide users through common IT tasks and best practices for technology.
• Help employees become more confident and productive when using supported systems, applications, and equipment.
• Work closely with Dedicated IT teammates and share knowledge with junior technicians.
• Contribute to documentation, troubleshooting discussions, and the continued development of the service team.
• Provide responsive, professional support to executive and senior leadership.
• Prioritize business continuity, clear communication, discretion, and an excellent user experience.
• Maintain a consistent, visible presence within the client’s Tulsa office.
• Build trusted relationships with users, develop a strong understanding of the client’s technology environment, and represent Dedicated IT’s commitment to responsive, white-glove service.

Benefits

• Medical, dental, and vision coverage to support you and your family.
• 401(k) with Company Match: Build toward your future with a competitive retirement savings plan.
• Eight paid company holidays, three weeks of paid time off, and an additional week of sick leave.
• Ongoing learning and development opportunities, exposure to varied technical environments, mentorship, and opportunities to participate in client initiatives.
• Join a supportive, collaborative team that values professional development, accountability, and work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED