Senior IT Engineer

Blockchain.com • Dallas, TX

9h • Hybrid

About The Position

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.
We are looking for a Senior IT Engineer to join our Operations team based in Dallas.

Requirements

• 5+ years of experience in IT support or systems engineering, with a track record of operating independently and thriving under pressure in fast-paced environments
• A high degree of security awareness and current knowledge of best practices
• Ability to prioritize, organize, and execute quickly and efficiently in a dynamic environment with ever-changing and competing demands
• Solid knowledge of TCP/IP, networking, routing, and firewalls; hands-on experience with Meraki or similar enterprise networking platforms
• Superb problem-solving abilities with a calm, methodical approach to complex incidents
• Confident, outgoing, and whatever-it-takes attitude with the ability to work independently and take full ownership of projects
• Previous startup or scale-up experience with the ability to manage multiple projects across varying timelines and priorities
• Strong proficiency in macOS and Google Workspace administration (essential)
• Experience with Jamf or equivalent MDM platforms at an admin level, including creating and managing policies, pushing updates, and deploying patch fixes; Rippling MDM experience is a bonus
• Experience with AV systems and video conferencing hardware (Logitech, Owl) and software (Google Meet, Zoom)
• Admin-level experience across core SaaS tools: Slack, Jira, Notion, 1Password, Google Workspace, and Apple Business Manager; Microsoft 365, Adobe, and DocuSign experience is a plus
• Familiarity with AI tools such as Claude or ChatGPT, and comfort supporting users at an admin level with queries and adoption
• Experience with office moves, builds
• Vendor management experience, including ISP engagement (Verizon or similar is a bonus)
• VIP and C-suite support experience, with the professionalism and discretion that comes with it
• A genuine enthusiasm for being in the office and being a visible, go-to presence for the team.

Nice To Haves

• Additional experience with Microsoft 365, Adobe, and DocuSign is a plus
• Rippling MDM experience is a bonus
• Verizon or other ISPs is a bonus
• Experience with AI tools such as Claude or ChatGPT, and comfort supporting users at an admin level with queries and adoption
• Experience with office moves, builds
• Vendor management experience, including ISP engagement (Verizon or similar is a bonus)
• VIP and C-suite support experience, with the professionalism and discretion that comes with it

Responsibilities

• Provide comprehensive and timely IT support to all employees, including VIP and C-suite executives, delivering white-glove service with professionalism and discretion
• Exercise security best practices and monitor and train employees to do the same
• Maintain and provision employee hardware and software for a global workforce, leveraging Apple Business Manager and MDM platforms to deploy policies, push updates, and apply patch fixes at scale
• Perform onboarding, offboarding, and re-provisioning procedures efficiently and securely
• Support the setup and management of new and existing infrastructure, including office builds and fit-outs from the ground up
• Manage and administer core SaaS platforms at an admin level, including Slack, Jira, Notion, 1Password, Google Workspace, and Apple Business Manager; additional experience with Microsoft 365, Adobe, and DocuSign is a plus
• Support employees with AI tools (Claude, ChatGPT, Gemini and similar) and handling queries, troubleshooting, and providing admin-level guidance to help teams get the most out of AI in their workflows
• Manage office LANs, Wi-Fi, and video conferencing systems, with hands-on experience supporting AV hardware (Logitech, Owl) and platforms (Google Meet, Zoom)
• Manage laptop logistics for new hires and leavers, including coordinating shipments and collections through carriers such as FedEx, UPS, or Retriever to ensure seamless device delivery and retrieval globally
• Configure and manage network infrastructure including Meraki switches, access points, and firewalls
• Handle vendor management and ISP engagement (experience with Verizon or other ISPs is a bonus), ensuring reliable and cost-effective service delivery
• Support the operations team across all projects including internal events, external events, and office moves
• Support employees potentially out of hours

Benefits

• Full-time salary based on experience and meaningful equity in an industry-leading company
• Work from Anywhere Policy: up to 4 weeks to work remotely from abroad
• Awesome office location in the heart of Dallas, with a mandatory four days per week in-person scheme.
• Unlimited vacation policy; work hard and take time when you need it
• Apple equipment
• The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field
• Flexible work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed