Senior IT Engineer

Skylo Technologies•Mountain View, CA

13h•$115,000 - $125,000•Onsite

About The Position

The Senior IT Engineer will be responsible for architecting, scaling, and maintaining Skylo's internal IT infrastructure, corporate networks, and employee productivity tools. This role acts as a senior technical anchor, bridging day-to-day corporate IT operations with the advanced needs of cross-continental engineering and operations teams. The ideal candidate possesses deep technical proficiency in modern Identity and Access Management (IAM), cloud-first fleet management (MDM), and enterprise networking, with a forward-thinking mindset that leans heavily into automation and AI tools. Skylo has pioneered a standards-based approach to satellite connectivity, connecting smartphones and IoT devices directly to satellites without special hardware or new networks. Their direct-to-device service is live on millions of activated devices across five continents. At the heart of their technology is Skylo's commercial NTN vRAN, a 3GPP standards-based, cloud-native platform that seamlessly bridges terrestrial and satellite networks. This role is located in Mountain View, CA, with a preference for onsite work 5 days a week.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent practical experience).
5+ years of experience in an IT Systems/Infrastructure role, with a proven track record of handling mid-to-large scale tech environments.
Strong knowledge of operating systems (Windows, macOS, Linux), office productivity suites (Google Workspace, Office 365), identity management platforms (Okta), collaboration tools (Jira/Confluence, Slack), and IT Asset Management.
3-6 plus years in IT Service Desk / IT Technical Support with escalation handling experience.
Working knowledge of network fundamentals (DNS, DHCP, VPN, LAN/Wi-Fi troubleshooting).
Familiarity with network protocols, firewalls, and VPN technologies.
The ability to work efficiently with minimal oversight in a fast-paced, high-accountability environment.

Nice To Haves

Relevant industry certifications (e.g., Okta Certified Administrator, Jamf Certified Admin, CCNA, or AWS/GCP Cloud Practitioner).
Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Responsibilities

Own, monitor, and scale Skylo's global IT footprint across offices in the US, Finland, and India, working with the India and Finland IT teams.
Manage cloud productivity suites (Google Workspace/Enterprise) and essential SaaS tools (Slack, Jira/Confluence, GitHub, Zoom).
Design and optimize role-based access controls (RBAC) and user lifecycle workflows via modern IAM platforms (e.g., Okta).
Manage and secure a highly distributed, mixed-OS fleet (primarily macOS with some Windows) utilizing advanced MDM solutions (Jamf, Kandji, Intune).
Implement and maintain robust, high-performance corporate office network infrastructure, ensuring maximum uptime and security using firewalls, VPNs, Zero Trust Network Access (ZTNA), VLANs, and enterprise Wi-Fi 6 environments.
Partner closely with InfoSec and Network Engineering teams to enforce rigid security frameworks.
Actively maintain system compliance documentation and audit readiness for SOC 2 and ISO 27001.
Proactively identify manual, repetitive workflows (such as IT onboarding or ticketing pipelines) and design automated, self-service resolutions using modern scripting languages and generative AI-driven tools.
Act as the highest tier of engineering support for complex, cross-functional corporate IT issues, maintaining strict service level objectives (SLOs) while providing high-touch support to global staff and leadership.