Senior IT Business Analyst

Banner Health•Phoenix, AZ

1d•$31 - $52•Remote

About The Position

Banner Health’s IT Digital & Platform Solutions team supports the organization’s digital transformation by developing and enhancing enterprise platforms. The team is working on the BPN Salesforce Platform, a multi-year initiative to streamline operations, improve self-service capabilities, and support Banner Health’s mission. The Senior IT Business Analyst collaborates with business stakeholders, technology leaders, and cross-functional partners to deliver scalable solutions. The role supports business planning, tactical execution, and integration of digital initiatives, including website development, mobile platforms, internal applications, content management, self-service adoption, and ongoing maintenance of electronic channels. It formulates system scope and objectives based on company requirements and establishes documentation standards and quality assurance methods for systems and applications. The position partners with stakeholders to gather and document requirements, translate business needs into technical specifications and user stories, facilitate working sessions and prioritization, and ensure enhancements align with strategic goals. It also covers project specifications, testing plans and UAT support, training materials, end-user onboarding, governance and prioritization of enhancement requests, issue resolution, and application documentation. This is a fully remote, full-time role on a Monday–Friday day-shift schedule. Candidates must reside in one of the listed eligible states: AL, AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, LA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV, or WY.

Requirements

Bachelor’s degree in a related field, or equivalent technical and business knowledge typically obtained through completing such a degree.
In-depth information technology knowledge, particularly user-centered design for mobile or web apps or large, content-rich consumer sites, typically gained through 2–3 years of work experience in the field.
General knowledge of information technology and healthcare.
Experience with medium-scale project planning and reporting, individually or as part of a team.
Strong communication and presentation skills for engaging technical and non-technical audiences.
Ability to communicate and interact across facilities and with people at various organizational levels.
Ability to mentor less-experienced team members.
Must reside in one of the listed eligible states to be considered.
Variable shifts and hours and carrying or responding to a pager may be required.

Nice To Haves

Additional related education and/or experience.
Salesforce platform experience.
Healthcare IT background.
Strong communication skills and interest in solving complex business problems through technology.

Responsibilities

Develop technology solutions by applying accepted processes or creating new approaches based on abstract information.
Create project specifications, establish technical vision, analyze usability and performance tradeoffs, and distinguish user requests from underlying business and process needs.
Translate emerging customer needs and technologies into actionable business terms and plans; document changes needed to resolve system deficiencies and map requirements to customer inputs and scope.
Design end-user training and curricula for applications and systems, and facilitate initial rollout and ongoing user training.
Manage business governance and prioritization of electronic-channel enhancement requests; ensure requests have an appropriate business case and align with strategic direction.
Identify, investigate, track, and resolve complex project, system, or application errors in a timely and satisfactory manner.
Promote fact-based analysis and decision-making for information feeds into the Digital Business Technology team’s innovation process.
Design and administer standards and policies for application and end-user documentation, ensuring department and company standards are followed.
Provide expertise in developing integrated testing scenarios and ensure systems across multiple levels and states are included in comprehensive test plans.
Maintain professional and technical knowledge of the healthcare industry through educational events, professional networks, and relevant certifications or licensure as business needs require.
Assess requirements and customer needs, identify solutions to non-standard requests, and exercise project and application decision-making authority within policies and precedents.
Participate in meetings, presentations, visioning and planning sessions, implementation activities, and company-wide support functions.
Partner with stakeholders to gather and document requirements, translate them into technical specifications and user stories, facilitate working sessions and prioritization, and support UAT and end-user onboarding.