Senior IT Analyst
About The Position
The Senior IT Analyst analyzes, designs, implements, and maintains information technology systems and applications. The role works with business stakeholders to understand requirements and translate them into technical solutions, provides technical support and troubleshooting, and helps ensure the security and integrity of IT systems. The analyst may lead projects and mentor junior team members, and is expected to stay current with industry trends and best practices. The position collaborates across business and technical teams to document and improve processes, develop requirements and specifications, perform data analysis, and deliver solutions. It also manages development components with offshore teams and supports quality assurance, testing, and continuous improvement with onsite and offshore teams.
Requirements
- Bachelor’s degree in a relevant field such as Business Administration, Project Management, Computer Science, Information Technology, or a related discipline.
- Preferred 5–7 years of experience in IT support, systems administration, or a related technical field.
- Strong technical skills, including proficiency in Oracle Fusion development (RICEW).
- Strong experience working with offshore QA and development teams.
- Familiarity with Windows, macOS, and Linux operating systems and productivity software such as Microsoft Office and G Suite.
- Excellent communication and customer service skills, including the ability to interact professionally with users at all organizational levels.
- Strong problem-solving abilities and attention to detail, with a commitment to high-quality support services.
- Ability to work independently and as part of a team, prioritize tasks, and manage time efficiently.
- Ability to sit for long periods.
- Ability to use common office tools and technology, including a cell or office telephone, calculator, computer, and other electronic devices.
Nice To Haves
- ERP system experience, preferably Oracle EBS.
- Application support experience.
- Prior use of a ticket tracking system (TSRM).
- IT certifications.
Responsibilities
- Collaborate with stakeholders to understand business objectives, processes, and requirements.
- Analyze and document business processes, workflows, interfaces, reports, and systems to identify opportunities for improvement or optimization.
- Develop and maintain business requirements documentation, including user stories, use cases, and functional and technical specifications.
- Conduct data analysis to identify trends, patterns, and insights that can inform business decisions.
- Manage RICE, workflow, dashboards, and other development components with offshore development teams.
- Work with cross-functional teams, including IT, project management, and operations, to support successful project delivery.
- Recommend solutions to address business challenges and opportunities.
- Act as a liaison between business stakeholders and technical teams to ensure alignment and understanding of requirements.
- Facilitate stakeholder meetings and workshops to gather requirements, discuss solutions, and make decisions.
- Stay current on industry trends, best practices, and technologies related to business analysis and process improvement.
- Coordinate quality assurance, testing, and continuous improvement with onsite and offshore QA and testing teams.
- Provide technical support and troubleshoot issues; help ensure the security and integrity of IT systems.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
