Senior IT Analyst

Airbyte • San Francisco, CA

3d • $108,000 - $130,000 • Onsite

About The Position

Airbyte is hiring a Senior IT Analyst to own the technology services employees use to do their work. The role reports to the Head of Security & IT and partners with the managed service provider (MSP), People, Finance, and Security teams. It is a hands-on, high-ownership position with overall guidance on priorities and autonomy to decide how to deliver and improve IT services.

The analyst manages IT services end to end, including onboarding and offboarding, internal transfers, service requests, SaaS applications and licenses, vendors, office technology and equipment, and audit evidence. The role serves as an employee point of contact for IT issues, while identifying root causes and improving service performance over time. The position is onsite four days per week in San Francisco, California.

Requirements

• At least 4 years of experience in IT operations, systems administration, or IT analyst roles; experience at a fast-growing SaaS or technology company is preferred.
• Strong customer-service mindset, with an approachable and responsive style and ownership of employee IT issues through resolution.
• Experience owning an IT service or process end to end.
• Strong working knowledge of macOS, Apple hardware, and mobile device management (MDM).
• Hands-on administration of Google Workspace and Okta, including SSO and SaaS application user provisioning.
• Solid networking fundamentals, including DNS, DHCP, VLANs, WiFi, and VPN, sufficient to troubleshoot office issues and work with vendors on fixes.
• An AI-first mindset and regular use of AI to increase productivity.
• Strong analytical skills, including the ability to identify ticket trends and address root causes.
• Experience working with auditors or compliance teams on access reviews, asset records, and audit evidence.
• Clear written and verbal communication skills, from concise Slack responses to company-wide change announcements.
• Commitment to continuous individual and team learning and improvement.
• Belief in Airbyte's values: Own the Outcome, Execution Excellence, All In Together, and Users First.

Nice To Haves

• Prior corporate security experience, such as endpoint security, identity and access security, or security operations.
• Experience with SOC 2, ISO 27001, Vanta, or a similar compliance automation platform.
• Experience with access-request and workflow tools such as Okta Workflows.
• Familiarity with zero-trust networking tools such as Tailscale.
• Experience with Meraki or similar managed network and WiFi platforms.
• Experience working with or managing an MSP.
• Certifications such as Okta Certified Administrator, Google Workspace Administrator, or Jamf 100/200/300/400.

Responsibilities

• Own onboarding, offboarding, and internal-transfer processes, including service-level agreements (SLAs) and performance metrics.
• Run the IT request queue by triaging, resolving, or routing requests within SLA.
• Write and maintain runbooks, how-to guides, and IT announcements.
• Own the application inventory and SaaS license management, including seat reviews, true-ups, and identifying unused licenses.
• Coordinate software purchases and renewals with Finance; use license, spending, and ticket data to recommend savings and improvements.
• Administer Google Workspace, Okta, Slack, Zoom, and other core SaaS tools, applying least privilege when making changes.
• Maintain Mac fleet and IT asset records in coordination with the MSP on device management.
• Support the San Francisco office's network and WiFi, conference-room A/V, printers, and peripherals.
• Manage day-to-day IT vendor and MSP relationships and hold providers to agreed service levels.
• Partner with other teams to support in-person events, including offsites and tech meetups.
• Own compliance-relevant IT processes, including offboarding SLAs, access reviews, and asset records.
• Prepare IT evidence for SOC 2, ISO 27001, and other audits, and help close gaps identified in Vanta or by auditors.
• Work with Security to incorporate appropriate controls into IT services.

Benefits

• Flexible PTO, with a culture that encourages at least 25 days off annually.
• 16 weeks of fully paid parental leave for all parents.
• Comprehensive medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan.
• Professional development budget, conference sponsorship, and book reimbursement.
• Commuter benefits and monthly internet reimbursement.
• Breakfast and lunch in the San Francisco office.
• Collaborative, in-person culture focused on learning, growth, and impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed