Senior IT Analyst

Parts Town•Atlanta, GA

About The Position

The Senior IT Analyst provides hands-on technical support and administration for a fast-paced fulfillment center. The role maintains reliable, secure technology across warehouse operations, office end-user devices, infrastructure, and fulfillment automation systems. The analyst works with operations, engineering, vendors, corporate IT, and site leadership, and mentors support staff. Parts Town describes its workplace as collaborative and supportive, with an emphasis on transparency, growth, and work-life balance.

Requirements

A bachelor’s degree in information technology, at least five years of hands-on experience in IT support, systems administration, or infrastructure operations, or both.
Experience supporting technology in a fulfillment center, distribution center, warehouse, manufacturing facility, or similar operational environment.
Troubleshooting experience with Zebra printers and scanners, Lenovo laptops, or Windows operating systems.
Knowledge of DHCP, DNS, Active Directory, and TCP/IP networking, including enterprise connectivity troubleshooting.
Experience using Wireshark to capture packets and analyze network traffic.
Experience administering endpoint or mobile device management platforms such as Microsoft Intune, Tanium, SOTI MDM, or Jamf.
Familiarity with Microsoft Azure, Microsoft Exchange administration, endpoint security, monitoring tools, and general data center operations.
Ability to assess incidents by operational impact, communicate clearly with technical and nontechnical teams, and handle escalations independently.

Nice To Haves

Direct experience with Box Logix conveyor systems, Auto Store, Körber One, and Exacta.
Experience using Dynatrace, CrowdStrike, and Jira.
PowerShell scripting or other automation experience.
Relevant Microsoft, networking, security, or IT service management certifications.
Experience coordinating technology deployments, site expansions, or operational improvement projects.

Responsibilities

Deploy, troubleshoot, and maintain Zebra printers, handheld scanners, and mobile devices.
Support Lenovo laptops, workstations, and peripherals throughout their lifecycle.
Provide IT support for Box Logix, Auto Store, Körber One, and Exacta, collaborating with operations, engineering, and vendors.
Coordinate maintenance and changes to minimize disruption to fulfillment operations.
Administer DHCP, DNS, and Active Directory, including accounts, permissions, and Group Policy.
Use Wireshark to analyze network traffic and support root cause analysis.
Support Microsoft Azure and Exchange administration within assigned access.
Provide data center support, including servers, network equipment, cabling, and asset tracking.
Assist with backup verification, recovery procedures, and business continuity.
Manage device enrollment, deployment, patching, and compliance using Microsoft Intune, Tanium, SOTI MDM, and Jamf.
Support Windows, Android, and Apple devices, maintaining standard configurations and deployment procedures.
Use Dynatrace to investigate performance issues and service disruptions.
Support CrowdStrike Endpoint Agent Health and coordinate security remediation.
Manage incidents, requests, changes, and problems in Jira with accurate documentation.
Lead troubleshooting for complex or recurring issues and document root causes.
Maintain technical documentation, asset records, and escalation contacts.
Mentor support staff and coordinate with vendors, corporate IT, and site leadership.