Senior IT Operations Analyst

Drax Group • Monroe, LA

1d

About The Position

As a Senior IT Operations Analyst within Drax’s Platform and Services team, you will help keep the technology behind the business secure, available and performing well. The role combines hands-on technical expertise with infrastructure planning and can be based in Monroe or Baton Rouge, Louisiana, or Tuscaloosa, Alabama.

You will work with colleagues across IT Operations, Architecture, Cyber Security and other Drax teams to improve and evolve the IT environment. The position involves infrastructure, cloud, security and disaster recovery, with responsibility for supporting resilient technology across Drax operations. Travel of approximately 20% to 30% within the Southern United States is expected, and you may work in production environments when required.

Requirements

• Strong hands-on enterprise infrastructure experience, including Windows Server, Active Directory, Microsoft 365/Office 365, Exchange and VMware or Hyper-V.
• Experience with public cloud platforms such as Microsoft Azure, AWS or Google Cloud.
• Strong troubleshooting, analytical and problem-solving skills.
• Practical knowledge of ITSM and Change Control, infrastructure security, vulnerability management and disaster recovery.
• Strong communication and relationship-building skills, including the ability to explain technical concepts clearly and work effectively across teams and with third-party partners.
• Comfort with approximately 20% to 30% travel within the Southern United States and working in production environments when required.

Nice To Haves

• Experience with Veeam, Zerto, Microsoft SQL Server or SCCM.
• Exposure to industrial or manufacturing environments and PLC networks.

Responsibilities

• Own infrastructure availability, performance, security and resilience through proactive monitoring, capacity planning and robust technical design.
• Identify technology risks, vulnerabilities and lifecycle challenges, and work with Cyber Security and other IT teams to recommend and implement solutions.
• Create low-level technical designs, contribute to technology roadmaps and provide technical expertise to projects, ensuring solutions align with architecture, governance and business needs.
• Participate in IT Service Management, including Change, Incident and Problem Management, driving root-cause resolution and continuous service improvement.
• Strengthen disaster recovery capability by maintaining and testing recovery plans and working with technology partners and third-party suppliers to prepare for significant service disruption.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed