IT Operations Analyst

ePlus Technology, inc.•Virginia, VA

2h•$24 - $29

About The Position

As an IT Operations Analyst, you will administer day-to-day purchasing and record-keeping operations for products and services on behalf of IT Services. The role supports IT asset management, purchasing, documentation, account maintenance, reporting, and coordination across IT Services. The position requires strong organization, analytical skills, independent follow-through, and effective communication. It involves keyboard-intensive work for 90% of the time, with seated work and occasional standing or walking.

Requirements

At least 3 years supporting operations and/or IT.
Outstanding organizational skills.
Strong quantitative and analytical skills.
Ability to manage small projects and willingness to coordinate the work of others.
Strong ability to multitask and independently follow up on a wide range of issues.
Experience coordinating the purchase of equipment and supplies.
Working knowledge of computers and equipment.
Effective written and verbal communication skills.
Proficiency with MS Office, Project, the internet, and email.
Willingness to perform keyboard-intensive work 90% of the time.

Nice To Haves

Bachelor’s degree or equivalent work experience preferred.

Responsibilities

Coordinate and maintain software and hardware documentation as part of the IT Asset Management (ITAM) program.
Conduct and report asset reconciliation and audit activities.
Administer hardware warranty and maintenance purchases, including requesting new and renewal quotes, placing orders, and tracking warranty statuses.
Administer purchases of internet domains and SSL certifications.
Back up or assist with account maintenance for various collaboration services.
Assist IT Services Management in organizing and maintaining support documentation.
Prepare periodic reports as requested by management.
Provide backup support for staff involved in telecom, software, service, and hardware purchases.