IT Operations Analyst
About The Position
This in-office position combines hands-on systems and network administration with project coordination and/or data integration responsibilities across a multi-site, hybrid environment. The IT Operations Analyst monitors performance, troubleshoots issues, and installs and configures software, hardware, and networks. The role also plans and drives IT projects to completion and designs, builds, and maintains integrations between enterprise systems and data sources. The position provides technical support to staff in various geographical locations, facilitates and maintains computer networks, and helps ensure the security and efficiency of IT infrastructure. The role requires attention to detail, problem-solving ability, effective project and vendor coordination, and knowledge of databases and system integration. Remote work is not possible. H-1B visa sponsorship is unavailable.
Requirements
- High school diploma or GED.
- Proven experience as a System Administrator, Network Administrator, or in a similar role.
- Knowledge of system security, such as intrusion detection systems, and data backup/recovery processes.
- Demonstrated experience managing complex networks consisting of VLANs, routing protocols, VPN, QoS, wireless access, and firewalls.
- Experience managing virtual infrastructure such as Hyper-V, VMware, and SAN technologies.
- Working knowledge of relational databases, such as Microsoft SQL Server.
- Demonstrated ability to plan, prioritize, and manage projects and tasks through completion.
- Strong interpersonal and communication skills with all levels of management.
- Ability to multitask, prioritize, and manage time efficiently.
- Demonstrated experience in at least one of the following: planning and delivering IT projects end to end—including scoping, timelines, milestones, vendor coordination, and stakeholder communication—with at least one multi-site or multi-stakeholder deployment example; or building and maintaining integrations between enterprise systems and data sources, including SQL development and automated import/ETL processes using SSIS, scripted equivalents, or APIs.
Nice To Haves
- Associate’s degree or higher in Computer Science, Information Systems, software engineering, or a related field.
- Scripting and automation experience, such as PowerShell or Python.
- Experience with Azure, Entra ID, Microsoft 365, Hybrid Exchange, Intune Management, and Microsoft Teams / Teams Phone.
Responsibilities
- Maintain network and system security by monitoring logs and managing firewall policies.
- Manage enterprise systems, including Microsoft SQL, Exchange, SharePoint, and Windows file servers, as well as their virtual and network infrastructure.
- Manage the hybrid Microsoft 365 / Entra ID / Azure environment and multi-site network.
- Plan, coordinate, and execute IT projects from scoping through completion, including timelines, milestones, stakeholder communication, and vendor coordination.
- Design, implement, and maintain integrations between enterprise systems, line-of-business applications, and data sources.
- Develop, maintain, and optimize SQL databases, queries, and automated data import/integration processes, such as SSIS/ETL or scripted equivalents, while ensuring data integrity across systems.
- Develop and maintain system, network, and integration documentation.
- Communicate effectively with users across departments, external vendors and contacts, and nontechnical audiences.
- Provide end-user technical support for computer hardware, software, printers, networks, and mobile devices.
- Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers.
- Monitor and administer security systems and related policies, such as Intune and Entra ID.
- Maintain daily and/or monthly backups and support disaster recovery processes.
- Diagnose complex issues and provide temporary or permanent solutions quickly in high-stress situations.
- Travel, if necessary, to troubleshoot network issues or support project deployments across sites.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
