Senior IT Operations Analyst

Conduent Bus Proc Optimization Srvs, Inc•, Remote US

7d•$74,690 - $97,000•Remote

About The Position

The Senior IT Operations Analyst serves as a subject matter expert overseeing operational processes, production support, and service delivery for government payment platforms. The role is responsible for supporting the stability, availability, and compliance of critical payment systems by leading day-to-day operations, coordinating cross-functional teams, and driving continual improvement across incident, problem, change, and release management. The ideal candidate is highly organized, demonstrates strong ownership, and has deep experience in IT operations within regulated or high-availability environments. The role includes after-hours on-call support and responding to operational escalations as needed. Conduent describes the position as remote and offers a range of benefits, career growth opportunities, and paid training.

Requirements

8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments.
Experience with ITIL processes, including incident, problem, change, and release management.
Ability to analyze complex technical issues and communicate them effectively to technical and non-technical audiences.
Ability to lead and perform effectively in high-pressure environments while maintaining composure and sound decision-making.
Knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations.
Strong organizational, leadership, and communication skills.

Nice To Haves

Bachelor’s degree in Computer Science, MIS, Business Administration, or a related field (preferred).
Experience in financial services or government payment environments (preferred).

Responsibilities

Oversee daily operational activities for government payment platforms, ensuring tasks are completed accurately, efficiently, and on schedule.
Maintain comprehensive operational documentation to support process consistency and compliance requirements.
Implement, maintain, and monitor quality controls and change management processes to ensure SOC compliance, operational readiness, and system availability.
Partner with business units, project management, development, and infrastructure teams to resolve incidents and service requests efficiently.
Facilitate communication across development, QA, and infrastructure teams to support adherence to established processes and operational standards.
Collaborate with security teams to ensure vulnerabilities are addressed in alignment with CISO policies and timelines.
Lead major incident response efforts, including managing incident bridge calls and ensuring timely engagement of required resources.
Participate in problem management reviews, synthesize key learnings, and drive corrective and preventive actions.
Develop impact statements, maintain accurate operational records, and ensure data hygiene across operational tools.
Collaborate with product teams to support development initiatives that improve operational efficiency and reliability.
Support release readiness and operational acceptance activities with cross-functional stakeholders.
Maintain compliance with corporate training, time attestation, and internal governance requirements.
Provide after-hours on-call support and respond to operational escalations as needed.
Demonstrate the organization’s core values in operational activities and leadership behaviors.