Senior IT Analyst

City of Sunny Isles Beach•Sunny Isles Beach, FL

About The Position

This senior-level technical position installs and maintains the City’s IT infrastructure, supports internal and external users, and works with business unit leaders to improve automation and efficiency. The position helps maintain and improve the integrity, security, and availability of automated systems. Under general supervision, the incumbent manages and maintains the virtual environment, servers, clients, enterprise network, storage, enterprise applications, and other City-wide IT infrastructure, while keeping current with technology changes and identifying ways to make the environment more efficient. This is an Essential Personnel position and reports to the Assistant CIO. Technical and functional direction may also come from other administrative or professional personnel. The position supports systems used across City departments, including Police Department applications. It contributes to the planning, design, development, migration, testing, security, delivery, and operation of new systems; manages projects involving application implementations and upgrades; and supports day-to-day IT operations and customer service. The incumbent also helps develop IT policies and procedures, documents systems, evaluates business processes, plans technology solutions, and prepares cost estimates and recommendations. The role requires a bachelor’s degree in computer science, information systems management, or a related field, and five years of professional-level experience in computer systems operations or support involving personal computer or information systems analysis and design, or an acceptable related combination of training and experience. The incumbent must obtain CJIS Security clearance and certification within the first six months and maintain certification throughout employment. The position also has specific tiered certification requirements across designated IT knowledge areas, including virtualization, cloud computing, security, networking, data science, telecommunications, and project management. A one-year probationary period applies. The position is exempt and requires 24/7 on-call availability as needed. It may occasionally require outdoor work and exposure to varying weather conditions.

Requirements

Bachelor’s degree in computer science, information systems management, or a related field.
Five years of professional-level experience in computer systems operations or support, performing personal computer or information systems analysis and design, or an acceptable related combination of training and experience.
Knowledge of virtualized enterprise environments.
Knowledge of Microsoft Windows client and server technologies.
Knowledge of the Central Square Public Safety application suite.
Knowledge of modern network and security systems, specifically Cisco technologies.
Experience creating, driving, and realizing complex end-to-end solutions and understanding how decisions and designs affect architecture delivery.
Ability to prepare reports and written materials.
Knowledge of principles of supervision and training, and of administrative practices and policies relating to personnel or public administration and organization.
Ability to communicate technical issues to people with varying levels of computer familiarity.
Ability to translate change requests into technical constructs that define designs for developers.
Ability to provide written documentation of application designs and technical procedures.
Ability to exercise initiative in developing and applying effective operating procedures for information systems and office automation programs.
Ability to establish and maintain effective working relationships with people contacted in the course of work.
Obtain CJIS Security clearance and certification within the first six months of employment and maintain certification throughout employment.
Possess all but one of the required certifications at the time of application and submit documentation verifying each certification with the application.
Have or obtain within the first year of employment Tier 2 certifications in at least two IT knowledge areas and Tier 1 certifications in at least two additional IT knowledge areas.
Maintain required licenses and certifications as a condition of employment.

Responsibilities

Act as a liaison between management and IT personnel on hardware and software implementation, strategic planning, and development.
Assist in establishing policies, procedures, and standards for information systems hardware and software.
Lead the design and development of computer systems, including gathering user requirements and documenting and modeling business functions.
Assist the CIO with planning, architecture, design, development, legacy migration, testing, security, delivery, and operations for new systems.
Manage and/or support technological aspects of Police Department applications.
Manage and maintain the virtual environment, servers, backups, and applications for the City and Police Department.
Ensure disaster recovery plans, procedures, and processes are in place to protect continuity of operations.
Administer and maintain IP telephony, internet connectivity, and firewall and network security systems.
Maintain software and hardware documentation.
Develop an understanding of business processes to ensure appropriate integration with automated systems.
Research system problem reports and enhancement requests and prepare recommendations.
Evaluate business processes and develop improvement plans and IT technology solution plans and analyses.
Manage application package implementations and upgrades, including product selection, implementation, customer contact, acceptance, and training.
Support day-to-day operations across City departments by providing onsite customer service and technical expertise.
Order equipment, prepare quotations, and process departmental paperwork as requested by City departments and approved by the CIO.
Prepare project cost estimates and justifications for new or enhanced system modifications; may prepare requests for proposals for vendor services.
Identify or recommend cost-control measures in the delivery of IT services.
Perform other related duties as assigned.