Senior IS Network Engineer

Ochsner Clinic Foundation•New Orleans, LA

About The Position

The Senior IS Network Engineer ensures the stability, integrity, and efficient operation of information systems by monitoring, maintaining, supporting, and optimizing networked software and associated operating systems. The role identifies, communicates, and resolves issues to maximize the benefit of information technology systems; conducts technical research and development to support infrastructure innovation; and ensures system hardware, operating systems, software, and related procedures adhere to organizational values. The position oversees architecture and engineering management processes within infrastructure and operations. It provides Level III infrastructure administration and technical support to restore services, resolve incidents, and support IT service performance and capacity management. The engineer also assists project teams with technical issues during project initiation and planning, and performs operations activities throughout project lifecycles to help transition work from development to production. The role facilitates day-to-day infrastructure operations and system and data availability, installs and supports infrastructure and technology devices, coordinates projects and resources, provides Level III network, server, and infrastructure support, and promotes standards and procedures for technology systems. The employee must be able to move through hospital and off-campus sites, travel out of town occasionally, and work flexible schedules that may include nights, weekends, or extended shifts. The position is based in a healthcare setting, where there may be occupational exposure risks related to hazardous medications or waste.

Requirements

High school diploma or equivalent.
10 years of information technology experience; or 8 years with an associate's degree; or 6 years with a bachelor's degree; or 4 years with a master's degree.
Proficiency working with databases, online solutions, and programming languages.
Analytical skills and the ability to use logical thought processes to formulate solutions to problems.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Ability to work under stressful situations with frequent interruptions and changing priorities while communicating objectively and professionally with users, information systems staff, and vendors.
Strong interpersonal skills.
Ability to move through the hospital and off-campus sites and travel out of town occasionally.
Ability to work flexible schedules, including nights, weekends, and extended shifts.
Ability to meet the physical demands described as Very Heavy Work, including exerting more than 100 pounds of force occasionally, more than 50 pounds frequently, and/or more than 20 pounds constantly to move objects.

Responsibilities

Facilitate day-to-day infrastructure operations and maintain appropriate levels of system and data availability.
Install and support the technology infrastructure.
Install and maintain technology-related devices.
Coordinate multiple projects, including personnel and resource coordination, documentation, and management reporting.
Provide Level III network, server, and infrastructure support, and coordinate and schedule activities with PC Support staff.
Develop and promote standards, policies, and procedures governing the use and management of technology systems.
Participate in training, professional development, and quality improvement activities.
Perform other related duties as required.
Monitor, maintain, support, and optimize networked software and associated operating systems.
Identify, communicate, and resolve information technology issues.
Participate in technical research and development to support infrastructure innovation.
Ensure system hardware, operating systems, software systems, and related procedures adhere to organizational values.
Oversee architecture and engineering management processes within infrastructure and operations.
Support restoration of service, incident resolution, and IT service performance and capacity management.
Assist project teams with technical issues during project initiation and planning, and perform operations activities throughout project lifecycles to support transitions from development to production.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.