Senior IS Network Engineer

Ochsner Health•New Orleans, LA

About The Position

The Senior IS Network Engineer ensures the stability, integrity, and efficient operation of information systems by monitoring, maintaining, supporting, and optimizing networked software and associated operating systems. The role helps identify, communicate, and resolve issues to maximize the benefits of information technology systems, contributes to infrastructure research and development, and ensures that hardware, operating systems, software, and related procedures align with organizational values. The position oversees architecture and engineering management processes within infrastructure and operations and provides Level III infrastructure administration and technical support. It supports service restoration and incident resolution, as well as IT service performance and capacity management. The engineer also assists project teams during project initiation and planning and performs operations activities throughout project life cycles to help transition development work into production. The role facilitates day-to-day infrastructure operations and system and data availability; installs, maintains, and supports infrastructure and technology-related devices; coordinates projects and resources; and promotes standards, policies, and procedures for technology systems. The position requires moving through hospital and off-campus sites, occasional out-of-town travel, and the ability to work flexible schedules, including nights, weekends, and extended shifts. The job is classified as Very Heavy Work and is based in a healthcare setting, where there may be occupational risk of exposure to hazardous medications or waste. Routine duties do not involve exposure to blood, body fluids, or tissue, and the incumbent is not called upon to provide emergency care or first aid.

Requirements

High school diploma or equivalent.
Required IT experience: 10 years; or 8 years with an associate’s degree; or 6 years with a bachelor’s degree; or 4 years with a master’s degree.
Proficiency working with databases, online solutions, and programming languages.
Analytical skills and the ability to use logical thought processes to formulate solutions to problems.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Ability to work under stressful situations, frequent interruptions, and frequent changes in priorities while maintaining objective and professional communications with users, information systems staff, and vendors.
Strong interpersonal skills.
Ability to move through the hospital and off-campus sites, travel out of town occasionally, and work flexible schedules, including nights, weekends, and extended shifts.
Ability to meet the physical demands of Very Heavy Work, including exerting more than 100 pounds of force occasionally, more than 50 pounds frequently, and more than 20 pounds constantly to move objects.

Responsibilities

Monitor, maintain, support, and optimize networked software and associated operating systems to ensure stable and efficient information systems.
Identify, communicate, and resolve issues affecting information technology systems.
Participate in technical research and development to support innovation within the infrastructure.
Ensure system hardware, operating systems, software systems, and related procedures adhere to organizational values.
Oversee architecture and engineering management processes within infrastructure and operations.
Provide Level III infrastructure administration and technical support, restore service, resolve incidents, and support IT service performance and capacity management.
Assist project teams with technical issues during project initiation and planning.
Perform operations activities throughout project life cycles to support the transition from development to production.
Facilitate day-to-day infrastructure operations and maintain appropriate system and data availability.
Install and support technology infrastructure and install and maintain technology-related devices.
Coordinate multiple projects, including personnel and resource coordination, documentation, and management reporting.
Provide Level III network server and infrastructure support and coordinate and schedule activities with PC Support staff.
Develop and promote standards, policies, and procedures governing technology system use and management.
Participate in training, professional development, and quality improvement activities.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.
Perform other related duties as required.