IS Network Engineer

Ochsner Health•Shreveport, LA

About The Position

The IS Network Engineer ensures the stability, integrity, and efficient operation of information systems by monitoring, maintaining, supporting, and optimizing networked software and associated operating systems. The role identifies, communicates, and resolves issues to maximize the benefit of information technology systems; participates in technical research and development; and helps ensure infrastructure hardware, operating systems, software, and procedures adhere to organizational values. The position oversees architecture and engineering management processes within Infrastructure and Operations and provides Level III infrastructure administration and technical support, including service restoration, incident resolution, and service performance and capacity management. The engineer also assists project teams during project initiation and planning and performs operations activities across project life cycles to support transitions from development to production. The role facilitates day-to-day infrastructure operations and system and data availability; installs, supports, and maintains technology infrastructure and related devices; coordinates projects, personnel, resources, documentation, and management reporting; and provides Level III network server and infrastructure support in coordination with PC support staff. It also develops and promotes technology standards, policies, and procedures and participates in training, professional development, and quality improvement activities. The employee must remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and comply with the employer’s Compliance & Privacy Program and Standards of Conduct. A high school diploma or equivalent is required. Required information technology experience varies by education: two years with a master’s degree, four years with a bachelor’s degree, six years with an associate degree, or eight years of IT experience. The role requires the ability to travel through hospital and off-campus sites, occasional out-of-town travel, and a flexible schedule that may include nights, weekends, and extended shifts. The stated physical demand classification is Very Heavy Work, with exertion exceeding 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly. The job is based in a healthcare setting, where there may be occupational risk of exposure to hazardous medications or hazardous waste. Routine duties do not involve exposure to blood, body fluid, or tissue, and there is no occupational risk for exposure to communicable diseases.

Requirements

High school diploma or equivalent.
One of the following IT experience and education combinations: 2 years of information technology experience with a master’s degree; 4 years with a bachelor’s degree; 6 years with an associate degree; or 8 years of information technology experience.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Strong interpersonal skills.
Proficiency working with databases, online solutions, and programming languages.
Analytical skills and the ability to use logical thought processes to formulate solutions to problems.
Ability to work under stressful situations while communicating objectively and professionally with users, IS staff, and vendors.
Ability to work with frequent interruptions and frequent changes in priorities.
Ability to move through the hospital and off-campus sites and make occasional out-of-town trips.
Ability to work a flexible schedule, including nights, weekends, and extended shifts.
Ability to meet the stated Very Heavy Work physical demands, with reasonable accommodations where applicable.

Responsibilities

Facilitate day-to-day infrastructure operations and maintain appropriate system and data availability.
Install and support the technology infrastructure.
Install and maintain technology-related devices.
Coordinate multiple projects, including personnel and resource coordination, documentation, and management reporting.
Provide Level III network server and infrastructure support and coordinate and schedule activities with PC support staff.
Develop and promote standards, policies, and procedures governing the use and management of technology systems.
Participate in training, professional development, and quality improvement activities.
Perform other related duties as required.
Monitor, maintain, support, and optimize networked software and associated operating systems; identify, communicate, and resolve issues.
Participate in technical research and development to support continuing infrastructure innovation.
Oversee architecture and engineering management processes within Infrastructure and Operations.
Support service restoration, incident resolution, and IT service performance and capacity management.
Assist project teams with technical issues during project initiation and planning, and perform operations activities across the project life cycle to support transitions from development to production.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.