IS Network Engineer

Ochsner Clinic Foundation•Shreveport, LA

About The Position

Ensures the stability, integrity, and efficient operation of information systems by monitoring, maintaining, supporting, and optimizing networked software and associated operating systems. Identifies, communicates, and resolves issues to maximize the benefit of information technology systems. Participates in technical research and development to support continued infrastructure innovation and ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values. Oversees architecture and engineering management processes within Infrastructure and Operations. Provides Level III infrastructure administration and technical support, restoring service and resolving incidents, and supporting IT service performance and capacity management. Assists project teams with technical issues during project initiation and planning, and participates in projects that smooth the transition from development to production by performing operations activities throughout the project life cycle. The role facilitates day-to-day infrastructure operations and maintains appropriate system and data availability; installs and supports technology infrastructure and devices; coordinates projects, resources, documentation, and management reporting; and coordinates Level III network server and infrastructure support with PC support staff. The position also promotes technology standards, policies, and procedures and participates in training, professional development, and quality improvement activities. Other related duties may be assigned. The employee must remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and comply with the employer’s Compliance & Privacy Program and Standards of Conduct. The role requires moving through hospital and off-campus sites, occasional out-of-town travel, and a flexible schedule that may include nights, weekends, and extended shifts. The stated physical-demand classification is Very Heavy Work, involving exertion in excess of 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly to move objects. The normal routine does not involve exposure to blood, body fluids, or tissue, and the role does not involve emergency care or first aid. Because the work is in a healthcare setting, there may be occupational risk of exposure to hazardous medications or waste depending on assigned duties.

Requirements

High school diploma or equivalent.
Required IT experience varies by education: 2 years with a master's degree; 4 years with a bachelor's degree; 6 years with an associate degree; or 8 years without a specified degree beyond the required high school diploma or equivalent.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Strong interpersonal skills.
Proficiency working with databases, online solutions, and programming languages.
Analytical skills and the ability to use logical thought processes to formulate solutions to problems.
Ability to remain objective and professional when working under stressful situations and communicating with users, IS staff, and vendors.
Ability to work with frequent interruptions and changes in priorities.
Ability to move through hospital and off-campus sites and occasionally travel out of town.
Ability to work a flexible schedule, including nights, weekends, and extended shifts.
Ability to meet the Very Heavy Work physical-demand classification, including exerting in excess of 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly to move objects.

Responsibilities

Facilitate day-to-day infrastructure operations and maintain proper levels of system and data availability.
Install and support technology infrastructure.
Install and maintain technology-related devices.
Coordinate multiple projects, including personnel and resource coordination, documentation, and management reporting.
Provide Level III network server and infrastructure support, and coordinate and schedule activities with PC support staff.
Develop and promote standards, policies, and procedures for the use and management of technology systems.
Participate in training, professional development, and quality improvement activities.
Monitor, maintain, support, and optimize networked software and associated operating systems.
Identify, communicate, and resolve information technology issues.
Participate in technical research and development to support infrastructure innovation.
Oversee architecture and engineering management processes within Infrastructure and Operations.
Provide Level III infrastructure administration and technical support, restore service, resolve incidents, and support IT service performance and capacity management.
Assist project teams with technical issues during project initiation and planning, and perform operations activities during the project life cycle to support transitions from development to production.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Perform other related duties as required.