Senior Insurance Claims Manager, Global

Vantage Data Centers•Denver, CO

2d•Hybrid

About The Position

The Senior Insurance Claims Manager, Global drives financial and operational risk outcomes across Vantage’s global portfolio. The role is the primary owner of property, casualty, auto, construction, and liability claims, while leading loss control, risk engineering, and site resilience initiatives to reduce claim frequency and severity. The position partners with Operations, Construction, Engineering, Legal, Finance, Security, and insurance partners to manage claims, accelerate resolution, and implement property protection strategies. It combines technical claims expertise, forensic investigation, engineering-based risk assessment, and strategic risk management leadership. The position is based in Denver, Colorado, under a flexible work policy requiring three days onsite and allowing two flexible days. Travel is expected to be up to 5%, with the possibility of increasing as the business evolves. Success during the first 24 months will include reducing average claim cycle time, improving recoveries and reducing claim leakage, closing outstanding risk engineering recommendations, measurably reducing recurring loss events, enhancing portfolio resilience and insurability, improving underwriting perception, reducing total cost of risk, and establishing a globally consistent claims and loss control framework.

Requirements

Bachelor’s degree in Risk Management, Engineering, Construction Management, Business, Insurance, or a related field.
At least 8 years of progressively responsible experience in claims management, risk engineering, loss control, insurance, or a related field.
Experience managing large property and casualty claims.
Experience working with insurers, brokers, adjusters, and external consultants.

Nice To Haves

Experience in data centers, mission-critical facilities, industrial operations, construction, manufacturing, energy, real estate, or infrastructure.
ARM (Associate in Risk Management), CPCU (Chartered Property Casualty Underwriter), AIC (Associate in Claims), CRM (Certified Risk Manager), RIMS-CRMP, PE (Professional Engineer), MRICS, or a similar engineering or risk credential.

Responsibilities

Serve as the global owner of insured and uninsured claims, directly managing complex property, builders risk, general liability, automobile liability, environmental, and professional liability claims.
Develop claim strategies to maximize recoveries and minimize total cost of risk.
Participate in investigations of property damage, equipment failures, fire losses, accidents, injuries, and other significant events.
Coordinate adjusters, legal counsel, forensic experts, brokers, and insurance carriers; challenge claim valuations and reserves when appropriate.
Ensure timely collection and presentation of claim documentation, monitor claim trends and root causes, and provide claim status reports, reserve analyses, and financial forecasts.
Establish performance metrics for carriers, third-party administrators, adjusters, and service providers.
Develop and maintain a global loss control program focused on reducing loss frequency and severity.
Analyze claim data, lead corrective action plans after losses and near misses, and work with operating teams to improve maintenance, inspections, emergency response, and business continuity.
Establish loss prevention performance indicators and promote a risk-aware culture through training, communication, and continuous improvement.
Serve as the primary liaison with insurer risk engineering teams and consultants; manage and track insurer recommendations and report progress to leadership.
Participate in insurer site visits, engineering reviews, and underwriting presentations; evaluate facility design, operations, resilience, and natural catastrophe exposures.
Support site selection by assessing insurance-related risks and partner with Development and Engineering teams to improve facility resilience and insurability.
Support construction teams by analyzing project risks, participating in major project risk reviews and pre-construction planning, and investigating and managing construction-related claims and losses.
Coordinate with builders risk and OCIP carriers and recommend measures to reduce construction loss potential.
Develop dashboards and reporting tools for claim performance, loss trends, and risk engineering progress; identify opportunities to reduce insurance costs through improved risk performance.
Support actuarial reviews, renewal submissions, and underwriting presentations, and prepare management reports on risk exposures, claim activity, and mitigation efforts.
Partner with Legal on litigation management and dispute resolution; work with Finance on claim accounting, reserves, deductibles, and recoveries.
Partner with Operations and Engineering on risk improvement measures and support lender, customer, and due diligence requests involving claims or property risk management.
Perform additional duties as assigned by management.