Auto Insurance Claims Manager

AMERICAN FREEDOM INSURANCE•Mount Prospect, IL

3h•$90,000 - $120,000•Hybrid

About The Position

American Freedom Insurance Company (AFIC) is seeking an Auto Insurance Claims Manager to lead and shape its claims department, with a focus on efficiency, cost control, and exceptional service. The position is based in Mount Prospect, Illinois; hybrid work is preferred, and remote work is available. AFIC is a fast-growing, A+ Superior-rated nonstandard auto insurer operating in Illinois, Indiana, Pennsylvania, Tennessee, and Texas, and licensed in Ohio. The Claims Manager leads claims staff and oversees department workflows, workload, and service levels. The role develops strategies to reduce loss costs, measures team performance, ensures regulatory compliance, oversees and authorizes claims, coaches adjusters, negotiates claim resolutions, and identifies opportunities for operational improvement. Experience handling private passenger auto claims in Indiana and Pennsylvania is a plus but is not required. AFIC offers a competitive salary and benefits package, including retirement matching, health coverage, paid holidays and time off, paid training, state licensing reimbursement, and advancement opportunities. The stated schedule is Monday through Friday, 8 a.m. to 5 p.m. CST.

Requirements

Bachelor’s degree or higher.
Minimum of 3 years of relevant claims management experience.
Strong customer service skills and fast-track claim processing expertise.
Skilled at negotiating with attorneys and pro se litigants.
Exceptional written and verbal communication skills.
Proficiency with technology and coverage/liability analysis.
High level of responsibility, problem-solving, and organizational skills.

Nice To Haves

Experience handling private passenger auto claims in Indiana and/or Pennsylvania.
Experience in Illinois, Tennessee, or Texas.
Nonstandard auto insurance experience.
Bilingual Spanish.

Responsibilities

Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently.
Develop strategies to reduce loss costs and ensure efficient claim processing.
Set and measure performance indicators to promote accountability and team success.
Monitor and ensure regulatory compliance and minimize complaints.
Oversee, evaluate, and authorize claims, keeping high-priority cases closely monitored.
Coach adjusters to meet or exceed service objectives and regulatory standards.
Negotiate claims to achieve favorable outcomes and minimize expenses.
Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers.
Identify opportunities to improve processes and ensure operational excellence.

Benefits

401(k) with up to a 6% company match.
Choice of Blue Cross Blue Shield PPO, HMO, or HSA health plans.
Dental coverage.
Vision coverage.
Access to telemedicine services.
At least 6 paid holidays.
Paid time off usable for vacation, personal, or sick time.
Separate personal days for sickness, family needs, appointments, or personal matters.
Paid training.
State licensing reimbursement.
Opportunities for advancement.
Employee referral bonuses.