Auto Damage Claims Supervisor - General Motors Insurance

GM Financial • Fort Worth, TX

3d • $73,500 - $147,000 • Remote

About The Position

The Auto Damage Claims Supervisor leads a team of Auto Damage Claims Adjusters to deliver an efficient, accurate, and customer-focused auto claims experience. The supervisor oversees claims handling, reviews claims for accuracy and compliance, and supports timely and fair claim resolution. This role emphasizes leadership, coaching, team development, performance management, and continuous improvement in a rapidly scaling business that welcomes change and innovation.

The supervisor monitors team performance and claim activity, identifies trends and improvement opportunities, and develops strategies to improve productivity, claims handling, and customer satisfaction. The role also serves as an expert resource on team processes and procedures and maintains knowledge of insurance regulations, industry trends, and best practices. The position is 100% remote, Monday through Friday, with assignment to either an 8:00 a.m.–5:00 p.m. CST shift or a 10:00 a.m.–7:00 p.m. CST shift based on business needs.

Requirements

• Knowledge of the insurance industry, including advanced understanding of personal lines auto claims.
• Knowledge of common claims systems and vendor products, such as Guidewire, Copart, ARMs, and ISO.
• Passion for providing outstanding customer service.
• Strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict.
• Excellent oral and written communication and interpersonal skills to interact effectively with customers and employees at all organizational levels.
• Demonstrated ability to link specific activities to desired results.
• Strong knowledge of insurance policies, coverage, and claims settlement procedures.
• Ability to thrive in a collaborative environment and share ideas and support others.
• Analytical and problem-solving skills, including the ability to assess liability and coverage accurately.
• Attention to detail and ability to handle multiple tasks in a fast-paced environment.
• Resilience and a positive attitude when responding to setbacks.
• High school diploma or equivalent.
• At least 5 years of auto claims handling experience.
• At least 3 years of customer service experience.
• Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state.

Nice To Haves

• Bachelor’s degree in a related field.
• Previous leadership experience in total loss and/or coverage and liability.
• Prior experience coaching, training, and/or mentoring individuals.
• Insurance designation such as CPCU or SCLA.

Responsibilities

• Lead and inspire a team to maximize business results and employee satisfaction.
• Oversee and support claims adjusters throughout the claims process.
• Develop and execute behavioral-based coaching techniques to improve individual and team productivity and performance.
• Coach, mentor, teach, and develop Auto Damage Adjusters.
• Serve as an expert resource on auto damage team processes and procedures.
• Review and evaluate auto damage claims for accuracy and compliance with company policies and procedures.
• Foster a cooperative environment that encourages innovation, change, growth, and knowledge sharing.
• Conduct performance evaluations and provide ongoing training and development opportunities.
• Monitor claim activities, identify trends and improvement areas, and implement strategies to improve efficiency and customer satisfaction.
• Maintain working knowledge of insurance regulations, industry trends, and best practices to support compliance and claims management.
• Use established monitoring systems to conduct quality assurance and evaluate performance.
• Create action plans to improve the performance of underperforming representatives.
• Use reward and recognition tools to drive business results and employee satisfaction.
• Identify and implement strategies to enhance customer experience, productivity, and performance.

Benefits

• 401(k) matching.
• Bonding leave for new parents: 12 weeks at 100% pay.
• Tuition assistance.
• Training.
• GM employee auto discount.
• Community service pay.
• Nine company holidays.
• Performance-based incentive plan eligibility.
• Health benefits starting on the first day of employment for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED