Auto Property Damage Claims Director

First Chicago Insurance Company (FCIC)•Chicago, IL

7d•$70,000 - $115,000

About The Position

The Auto Property Damage Director oversees the productivity and personnel of an Auto Property Damage Unit. The role ensures compliance with state-mandated claims handling guidelines, proper understanding of policy language and coverages, and appropriate claim investigations and conclusions. The Director monitors production, staff development, and the quality of files assigned to the unit. The position leads and directs auto adjusters; reviews claim files and diaries; approves settlements within delegated authority; and oversees procedures, training, quality, compliance, and customer service. It also manages unit administration, performance, escalated inquiries, and the routing of claims to appropriate areas.

Requirements

At least 5 years of auto liability property damage claims handling experience.
At least 3 years supervising or managing auto claims adjusters.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Background in personnel selection, goal setting, performance monitoring, and communicating performance.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.

Nice To Haves

Non-standard auto claims experience is preferred but not required.
Fluency in Spanish is a plus but not required.

Responsibilities

Lead, motivate, and provide direction to unit auto adjusters.
Conduct file and diary reviews to monitor adjuster work, documentation, fair settlement practices, and compliance with company quality standards.
Set appropriate claim authority based on coverage and investigation findings, and approve settlement checks within authority.
Review reports and support procedures that improve claim settlement processes and customer service while maintaining quality and productivity levels.
Oversee implementation and monitoring of procedures for effectiveness and compliance.
Determine departmental and unit training needs and establish or participate in training programs for personnel and processes.
Identify systems issues or concerns and suggest enhancements.
Manage unit administrative functions, including reviewing and directing new losses.
Set performance objectives and monitor performance results.
Conduct performance appraisals.
Review files requiring payment approval above adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
Conduct one-on-one and unit meetings.
Review and direct claim activity related to Department of Insurance inquiries and customer inquiries.
Ensure compliance and customer service regulations and initiatives are met.