Auto Claims Property Damage Supervisor
About The Position
The Property Damage Supervisor oversees the productivity and personnel of the Property Damage Coverage Unit. The role ensures compliance with state-mandated claims handling guidelines, appropriate understanding of policy language and coverage, and proper claim investigation and conclusions. It also includes monitoring production, developing staff, and maintaining the quality of assigned claim files. This is an on-site position in Bedford Park, Illinois. The posting also mentions the company’s Oak Brook location as an option for local candidates. The estimated compensation range is $48,750 to $93,750 per year.
Requirements
- At least 5 years of auto liability claims experience.
- Strong technical and administrative background in auto claims handling.
- Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
- Background in personnel selection, goal setting, monitoring performance, and communicating performance results.
- Good leadership, training, and development skills.
- Excellent communication, interpersonal, and organizational skills.
- Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.
Nice To Haves
- Team Lead or Auto Claims Leadership experience is preferred.
- Prior non-standard auto claims experience is a plus, but not required.
Responsibilities
- Lead, motivate, and direct unit adjusters.
- Conduct file and diary reviews to monitor adjuster work, ensure appropriate documentation, promote fair claim settlement practices, and maintain company quality standards.
- Set appropriate claim authority based on coverage determinations and investigation findings, and approve settlement checks within authority.
- Review reports and support procedures that improve claim settlement, customer service, and quality and quantity results.
- Oversee procedures to ensure they are effective and compliant.
- Determine department and unit training needs and establish or participate in training programs for personnel and processes.
- Identify system issues or concerns and suggest enhancements.
- Review, direct, and assign new losses.
- Set performance objectives and monitor performance results.
- Conduct performance appraisals.
- Review files daily for payment approvals above adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
- Conduct unit meetings.
- Review and respond to Department of Insurance inquiries.
- Review and direct claim activity related to customer inquiries.
- Ensure compliance and customer service regulations and initiatives are met.
Benefits
- Medical, dental, and vision reimbursement
- Short-term and long-term disability
- Life insurance
- Flexible spending account
- Telemedicine benefit
- 401(k) with a company match
- Paid time off
- Paid holidays
- Tuition reimbursement
- Wellness program
- Company-sponsored events
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
