Auto Claims Property Damage Supervisor

First Chicago Insurance Company (FCIC)•Chicago, IL

7d•$48,750 - $93,750•Onsite

About The Position

The Property Damage Supervisor oversees the overall productivity and personnel of the Property Damage Coverage Unit. The role ensures compliance with state-mandated claims-handling guidelines, applies knowledge of policy language and coverages, and ensures proper claim investigation and conclusions. The supervisor monitors production, staff development, and the quality of files assigned to the unit. This position is on-site at either the Bedford Park location, approximately one mile south of Chicago Midway Airport, or the Oak Brook location. First Chicago Insurance Company describes opportunities for growth and provides a competitive benefits package to full-time employees.

Requirements

At least 5 years of auto liability property damage claims-handling experience.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policies and procedures.
Background in personnel selection, goal setting, monitoring performance, and communicating performance.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.

Nice To Haves

Prior supervisory experience over auto adjusters is preferred.
Prior non-standard auto claims experience is a plus, but not required.

Responsibilities

Lead, motivate, and provide direction to unit adjusters.
Conduct file and diary reviews to monitor adjuster work, ensure appropriate documentation, follow fair claim settlement practices, and maintain company quality standards.
Set appropriate authority levels on claim files based on coverage determinations and claim investigations, and approve settlement checks within authority.
Review reports and support procedures that improve claim settlement, customer service, and quality and quantity levels.
Oversee implementation and monitoring of procedures to ensure effectiveness and compliance.
Determine unit training needs and establish and participate in programs addressing personnel and process training.
Identify systems issues or concerns and suggest enhancements.
Manage unit administration, including reviewing, directing, and assigning new losses; setting performance objectives and monitoring results; and conducting performance appraisals.
Review files daily for payment approvals exceeding adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
Conduct unit meetings.
Review and respond to Department of Insurance inquiries.
Review and direct claim activity in response to customer inquiries.
Ensure compliance and customer service regulations and initiatives are met.