Property Damage Claims Director

Warrior Insurance Network•Chicago, IL

7d•$70,000 - $115,000•Onsite

About The Position

The Auto Property Damage Director oversees the overall productivity and personnel of an Auto Property Damage Unit. The role ensures compliance with state-mandated claims-handling guidelines, understanding of policy language and coverage, and proper claim investigation and conclusions. It also monitors production, staff development, and the quality of files assigned to the unit. This is an on-site position in Bedford Park, Illinois. First Chicago Insurance Company offers a competitive benefits package to full-time employees.

Requirements

At least 5 years of auto liability property damage claims experience.
At least 3 years supervising or managing auto claims adjusters.
Strong technical and administrative background in auto claims handling.
Ability to work independently on technical and administrative matters in accordance with company policy and procedures.
Background in personnel selection, goal setting, performance monitoring, and communicating performance.
Good leadership, training, and development skills.
Excellent communication, interpersonal, and organizational skills.
Ability to pass written examinations where required by state statutes to become a licensed claim adjuster or supervisor.

Nice To Haves

Non-standard auto insurance experience is a plus but not required.
Fluency in Spanish is a plus but not required.

Responsibilities

Lead, motivate, and provide direction to unit auto adjusters.
Conduct file and diary reviews to monitor adjuster work, ensure appropriate documentation, promote fair claim settlement practices, and maintain company quality standards.
Set appropriate claim authority based on coverage and investigation findings, and approve settlement checks within authority.
Review reports and support procedures that improve claim settlement, customer service, and quality and quantity results.
Oversee implementation and monitoring of procedures to ensure effectiveness and compliance.
Determine unit training needs and establish and participate in programs to address personnel and process training needs.
Identify system issues and concerns and suggest enhancements.
Manage unit administration, including reviewing and directing new losses.
Set performance objectives and monitor results.
Conduct performance appraisals.
Review files daily for payment approvals above adjuster authority and transfer files to appropriate areas, including SIU, Litigation, Total Loss, and Subrogation.
Conduct one-on-one and unit meetings.
Review and direct claim activity related to Department of Insurance inquiries.
Review and direct claim activity related to customer inquiries.
Ensure compliance and customer service regulations and initiatives are met.