Damage in Transit APD Appraiser - General Motors Insurance

GM Financial • Fort Worth, TX

4d • $52,000 - $75,000 • Remote

About The Position

The Damage in Transit APD Appraiser delivers auto claims services to policyholders and third-party customers through various communication channels. Within established guidelines and frameworks, the Appraiser investigates, evaluates, negotiates, and adjusts vehicle damage claims, coordinating and making decisions about the repair process. The role works with auto body shops and other stakeholders to negotiate repair pricing, verify which damage is related to a loss, and evaluate and settle total loss claims. It also involves guiding customers through the claims and repair process using leadership and conflict-management skills.

The Appraiser adjusts low- to moderately complex auto damage claims virtually; creates and reviews estimates, supplements, photos, and supporting documents for accuracy and compliance; and documents investigation, evaluation, negotiation, and settlement decisions. The role applies foundational knowledge of Property and Casualty insurance products, policy contracts, coverages, and GM Insurance claims processes. The Appraiser seeks guidance and escalates issues when appropriate, partners with or directs vendors and internal business partners to resolve claims, contributes to business goals and performance metrics, uses tools and technology effectively, and supports workload surges or catastrophe operations as needed.

This is a 100% remote role. Candidates who require visa sponsorship will not be considered. The position is not open to agency submissions.

Requirements

• 0–2 years of auto claims experience writing estimates and conducting total loss evaluations required.
• 0–2 years of experience using CCC Portal or estimating software required.
• Moderate knowledge of automobile parts, terminology, repair techniques, and vehicle construction.
• Proficiency with the CCC estimating system.
• Strong negotiation, analytical, and decision-making skills.
• Computer literacy in a Windows operating environment.
• Strong written and verbal communication skills.
• Ability to implement and adapt to rapid change.
• Ability to navigate and work in multiple systems simultaneously.
• Ability to use AI tools, such as Microsoft Copilot, to support daily work.
• Ability to evaluate AI outputs for accuracy, compliance, and bias.
• Understanding of responsible AI use, including ethics and data protection.
• High school diploma or equivalent required.
• Candidates requiring visa sponsorship are not eligible.

Nice To Haves

• Experience handling Property and Casualty claims.
• Two years of prior collision and/or appraisal experience.
• Three or more years of customer service experience.
• Bachelor’s degree in a related field.
• Insurance Adjuster License.
• I-Car ProLevel 1 Designation.
• Experience integrating AI into workflows to improve efficiency or insights.
• Familiarity with AI-assisted research, summarization, and content generation.

Responsibilities

• Provide claims service to policyholders and third-party customers through various communication channels.
• Adjust low- to moderately complex auto damage claims virtually.
• Create and review estimates, supplements, photos, and supporting documents for accuracy and compliance.
• Document the reasoning behind investigation, evaluation, negotiation, and settlement decisions.
• Apply basic knowledge of Property and Casualty insurance products, services, processes, policy contracts, coverages, and GM Insurance claims procedures.
• Seek guidance from team members to resolve issues and identify matters that should be escalated.
• Partner with or direct vendors and internal business partners to facilitate claims resolution.
• Contribute to business goals and performance metrics, and use tools and technology effectively.
• Support workload surges and catastrophe operations as needed.
• Investigate, evaluate, negotiate, and adjust vehicle damage claims; coordinate the repair process and negotiate repair pricing with auto body shops and other stakeholders.
• Verify which damage is related to the specific loss and evaluate and settle total loss claims.
• Guide customers through the claims and repair process.

Benefits

• 401(k) matching.
• Bonding leave for new parents: 12 weeks, 100% paid.
• Tuition assistance.
• Training.
• GM employee auto discount.
• Community service pay.
• Nine company holidays.
• Performance-based incentive plan eligibility.
• Health benefits beginning on the first day of employment for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED