Auto Insurance Claims Manager

American Freedom Insurance•Mount Prospect, IL

1d•Hybrid

About The Position

American Freedom Insurance Company (AFIC), a fast-growing, A+ Superior-rated nonstandard auto insurer, is hiring a Claims Manager to lead and shape its claims department. The role focuses on efficiency, cost control, and exceptional service. The position is based in Mount Prospect, Illinois, with hybrid work preferred and remote work available. Experience handling Private Passenger Auto claims in Indiana and Pennsylvania is a plus, but not required. The Claims Manager leads and motivates claims staff, oversees claim workflows and service levels, develops strategies to reduce loss costs, and sets performance indicators. The role also oversees, evaluates, and authorizes claims; monitors high-priority cases; ensures regulatory compliance; coaches adjusters; negotiates claims; and identifies opportunities to improve processes and operational excellence. The manager collaborates with staff, supervisors, and managers across the Claims Department. The schedule is Monday through Friday, 8 a.m. to 5 p.m. CST. AFIC offers a salary of $90,000 to $120,000 per year and a comprehensive benefits package.

Requirements

Bachelor’s degree or higher.
Minimum 3 years of relevant claims management experience.
Strong customer service skills and fast-track claim processing expertise.
Skill negotiating with attorneys and pro se litigants.
Exceptional written and verbal communication skills.
Proficiency with technology and coverage/liability analysis.
High level of responsibility, problem-solving, and organizational skills.

Nice To Haves

Experience handling Private Passenger Auto claims in Indiana and Pennsylvania is desired but not required.
Experience in Illinois, Tennessee, or Texas is a plus.
Nonstandard auto insurance experience is beneficial.
Bilingual Spanish is preferred.

Responsibilities

Manage and motivate claims staff, ensuring workflow, workload, and service levels are met efficiently.
Develop strategies to reduce loss costs and ensure efficient claim processing.
Set and measure performance indicators to promote accountability and team success.
Monitor regulatory compliance and minimize complaints.
Oversee, evaluate, and authorize claims, keeping high-priority cases closely monitored.
Coach adjusters to meet or exceed service objectives and regulatory standards.
Negotiate claims, achieve favorable outcomes, and minimize expenses.
Foster collaboration within the Claims Department, working closely with staff, supervisors, and managers.
Identify opportunities to improve processes and ensure operational excellence.

Benefits

401(k) with up to a 6% company match.
Choice of Blue Cross Blue Shield PPO, HMO, or HSA health plans.
Dental coverage.
Vision coverage.
Access to telemedicine services.
At least 6 paid holidays.
Paid time off for vacation, personal, or sick time.
Separate personal days for sickness, family needs, appointments, or personal matters.
Paid training.
State licensing reimbursement.
Opportunities for advancement.
Employee referral bonuses.
Employee recognition of work milestones.