Senior Insurance Claims Manager, Global

Vantage Data Centers•Denver, CO

3d•$150,000 - $160,000•Hybrid

About The Position

The Senior Insurance Claims Manager, Global drives financial and operational risk outcomes across Vantage’s global portfolio. The role owns insured and uninsured property, casualty, auto, construction, and liability claims, and leads loss control, risk engineering, and site resilience initiatives to reduce claim frequency and severity. It partners with Operations, Construction, Engineering, Legal, Finance, Security, and insurance partners to manage claims, accelerate resolution, and improve property protection strategies. The position is based in Denver, Colorado, under a flexible work policy requiring three days on site and two flexible days. The role manages complex claims and investigations, coordinates adjusters, counsel, forensic experts, brokers, and carriers, and provides claim status, reserve, and financial reporting. It develops global loss control programs, monitors claim trends, manages insurer engineering recommendations, and works with development and engineering teams to improve facility resilience and insurability. It also supports construction risk reviews and claims, creates risk analytics and reporting, and collaborates cross-functionally on litigation, claim accounting, risk improvement, and due diligence requests. Travel is expected to be up to 5%, though it may increase as the business evolves. The role’s first 24-month success measures include reducing claim cycle time and recurring loss events, improving recoveries, closing risk engineering recommendations, enhancing site resilience and insurability, supporting reductions in total cost of risk, and establishing a globally consistent claims and loss control framework.

Requirements

Bachelor’s degree in Risk Management, Engineering, Construction Management, Business, Insurance, or a related field.
At least 8 years of progressively responsible experience in claims management, risk engineering, loss control, insurance, or a related field.
Experience managing large property and casualty claims.
Experience working with insurers, brokers, adjusters, and external consultants.
Travel expected up to 5%, with the possibility of increased travel as the business evolves.

Nice To Haves

Experience within data centers, mission-critical facilities, industrial operations, construction, manufacturing, energy, real estate, or infrastructure environments.
ARM (Associate in Risk Management) designation.
CPCU (Chartered Property Casualty Underwriter) designation.
AIC (Associate in Claims) designation.
CRM (Certified Risk Manager) designation.
RIMS-CRMP designation.
PE (Professional Engineer) designation.
MRICS or similar engineering/risk credential.

Responsibilities

Serve as the global owner of insured and uninsured claims.
Directly manage complex property, builders risk, general liability, automobile liability, environmental, and professional liability claims.
Develop claim strategies to maximize recoveries and minimize total cost of risk.
Participate in investigations of property damage, equipment failures, fire losses, accidents, injuries, and other significant events.
Coordinate adjusters, legal counsel, forensic experts, brokers, and insurance carriers.
Challenge claim valuations and reserve positions when appropriate.
Ensure timely collection and presentation of supporting claim documentation.
Monitor claim trends and identify root causes.
Provide management with claim status reports, reserve analyses, and financial forecasts.
Establish performance metrics for carriers, third-party administrators, adjusters, and service providers.
Develop and maintain a global loss control program to reduce loss frequency and severity.
Analyze historical claim data to identify recurring exposures and emerging trends.
Lead corrective action plan development following losses, near misses, and significant incidents.
Work with operating teams to improve maintenance, inspection, emergency response, and business continuity practices.
Establish key performance indicators for loss prevention activities.
Promote a risk-aware culture through training, communication, and continuous improvement initiatives.
Serve as the primary liaison with insurer risk engineering teams and consultants.
Manage property insurer recommendations and track their completion, reporting progress to leadership.
Participate in insurer site visits, engineering reviews, and underwriting presentations.
Evaluate facility design, operations, and resilience features from a risk engineering perspective.
Provide input on natural catastrophe exposures, including earthquake, flood, wildfire, windstorm, freeze, and severe convective storm.
Support site selection by assessing insurance-related risk characteristics.
Partner with Development and Engineering teams to improve facility resilience and insurability.
Support construction teams through analysis of project-specific risk exposures.
Participate in major project risk reviews and pre-construction planning.
Investigate and manage construction-related claims and losses.
Coordinate with builders risk and OCIP carriers on project-related matters.
Recommend ways to reduce construction loss potential.
Develop dashboards and reporting tools measuring claim performance, loss trends, and risk engineering progress.
Identify opportunities to reduce insurance costs through improved risk performance.
Support actuarial reviews, renewal submissions, and underwriting presentations.
Prepare management reports regarding risk exposures, claim activity, and mitigation efforts.
Partner with Legal on litigation management and dispute resolution.
Work with Finance on claim accounting, reserves, deductibles, and recoveries.
Partner with Operations and Engineering to implement risk improvement measures.
Support lender, customer, and due diligence requests involving claims or property risk management.
Perform additional duties as assigned by management.