Insurance Claims Supervisor
About The Position
DoorDash is seeking an experienced Insurance Claims Supervisor to lead frontline claims operations and a team of Claims Specialists. The role focuses on consistent, high-quality claims handling; coaching and developing team members; and introducing AI-enabled workflows and automation into daily operations. The supervisor works with cross-functional partners to turn process improvements and automation into stronger day-to-day performance and customer experiences. Responsibilities include directing daily claims work, overseeing quality and capacity, guiding complex and escalated matters, and using performance data and frontline feedback to improve operations. The supervisor also partners with Engineering, Product, Data Science, Legal, support teams, carriers, and third-party administrators to test and implement improvements and resolve high-priority issues. The position reports to the Manager, Insurance Claims Operations and follows a hybrid schedule based at DoorDash’s Tempe, Arizona office. For the first 4–6 weeks, the schedule is Monday through Friday, with 1–2 days per week in the office. After onboarding, scheduled workdays may fall on any day Monday through Sunday, and the role includes a rotating on-call assignment.
Requirements
- 4+ years handling complex bodily injury or property claims, or working within a complex insurance operations setting, with growing responsibility for driving cross-functional initiatives or process enhancements.
- 1+ years of direct people management experience, including coaching, performance management, and team development.
- Experience partnering with Engineering, Product, Data Science, and Operations teams.
- Strong analytical and data-driven decision-making skills.
- Executive communication and stakeholder management skills.
- Experience building scalable operational processes and governance models.
Nice To Haves
- Experience leading or supporting AI, automation, digital transformation, or technology-enabled operational improvements.
Responsibilities
- Lead, coach, and develop a high-performing team through clear expectations, tailored development plans, and timely performance feedback.
- Direct daily claims operations by prioritizing and allocating work, monitoring quality, productivity, and capacity, and removing barriers to timely resolution.
- Provide hands-on guidance and quality oversight for complex and escalated matters, identify root causes and handling risks, and drive appropriate corrective action.
- Lead the team’s adoption of new workflows, automation, and AI-enabled tools; partner with Engineering, Product, and Data Science to test, refine, and implement improvements.
- Use team performance data and frontline insights to improve quality, efficiency, customer experience, and consistency in handling.
- Partner with carriers, TPAs, Legal, and support teams to resolve high-priority escalations, address service issues, and improve claim outcomes.
- Foster a culture of accountability, continuous learning, operational excellence, and thoughtful change management.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
- Flexible paid time off/vacation for salaried roles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
