Senior Institutional Mental Health Account Specialist, Neuroscience - COBENFY - San Francisco, CA

Bristol Myers Squibb • San Francisco, CA

14d • $147,560 - $178,808 • Onsite

About The Position

The Senior Institutional Mental Health Account Specialist (Institutional MHAS) supports the U.S. commercialization of COBENFY, a treatment for schizophrenia that targets muscarinic receptor circuits. The role promotes BMS medicines to appropriate patients by engaging healthcare providers and care teams at Community Mental Health Centers, Certified Community Behavioral Health Centers, and hospitals. The position is a critical member of the hospital launch team and may cover multiple states. It is field-based, with the role anticipated to spend 100% of its time engaging customers in these settings.

The Institutional MHAS delivers a differentiated customer experience through scientific dialogue, consistent on-label discussions, and effective partnering. The specialist builds and maintains professional credibility with regional thought leaders, community- and hospital-based healthcare providers, medical groups, office staff, and other stakeholders across the patient care continuum. The role also collaborates with other BMS functions, including Therapeutic Area Specialists and Key Account Managers, to address healthcare provider and account needs, promote safe and appropriate product use, and achieve business objectives.

Bristol Myers Squibb is a global biopharmaceutical company focused on discovering and developing therapies to change the course of human health. Its Neuroscience work includes medicines for neurodegenerative and neuromuscular conditions and a focus on schizophrenia. The company describes its culture as purpose-driven, collaborative, inclusive, supportive of wellbeing and flexibility, and committed to patient impact.

Requirements

• Advanced scientific degree and/or preferably five or more years of pharmaceutical or biotechnology experience in healthcare sales, as an MSL, HCP, or nurse.
• Ability to communicate scientific or clinical data accurately and convincingly to help physicians serve their patients.
• Experience building and maintaining credibility with community- and hospital-based customers, office staff, case managers, and other customer-influence-network members.
• Demonstrated understanding of acute care, hospitals, healthcare systems, and institutional treatment dynamics.
• Experience engaging Pharmacy and Therapeutics committee members and knowledge of formulary and reimbursement processes.
• Strong account-management skills, superior selling competencies, and a record of meeting or exceeding sales goals.
• Ability to collaborate effectively across functions with a positive, can-do team mindset.
• Strong selling and promotional skills supported by a performance track record.
• Excellent communication and presentation skills, scientific learning agility, and ability to explain clinical data clearly.
• Ability to analyze prescribing patterns, market trends, healthcare provider preferences, product and clinical data, and segment healthcare providers to tailor engagement.
• Ability to use technology and digital communication channels, internal software or CRM tools, and Medical on Call technology effectively and compliantly.
• Business acumen, problem-solving skills, resourcefulness, and ability to develop, execute, and adjust business plans.
• Integrity and sound judgment to perform the role compliantly in accordance with BMS policies and procedures.
• For operation of a company-provided vehicle: at least 21 years of age, a driver's license in good standing issued by the state of residence, and a driving risk level acceptable to the company.

Nice To Haves

• Experience in Psychiatry.
• Experience in Community Mental Health Centers, Certified Community Behavioral Health Centers, and hospitals.

Responsibilities

• Promote approved indications of BMS products within an assigned territory or region and meet or exceed sales targets in a compliant manner.
• Create demand for BMS medicines by presenting balanced clinical and scientific rationale for use in appropriate patients.
• Maintain and grow scientific expertise in assigned products and therapeutic areas.
• Develop and implement territory and account plans, including strategic drivers, tactics, and appropriate use of resources to engage healthcare providers, hospital administrators, key influencers, and ancillary hospital staff.
• Use available tools to develop insights and inform call plans, and provide feedback to leadership on those tools.
• Build relationships with hospital clinical practitioners, pharmacy departments, Pharmacy and Therapeutics committees, and other influencers to support formulary access and product availability.
• Understand access, affordability, reimbursement, payer and formulary processes, hospital treatment pathways, discharge planning, and multidisciplinary care coordination.
• Use approved scientific resources and publications to provide medically accurate information to healthcare providers.
• Conduct in-office presentations and discuss product-related scientific information consistent with product labeling.
• Organize external speaker programs using approved speakers and coordinate scheduling and logistics.
• Maintain working expertise in emerging data for approved indications.
• Use Medical on Call for unsolicited questions and complex technical inquiries.
• Collaborate with other field teams and cross-functional colleagues to provide a strong customer experience and share relevant customer insights.
• Work with matrix team members to arrange approved promotional programs and hospital initiatives.
• Comply with laws, regulations, and BMS policies governing the role.
• Operate a company-provided vehicle while meeting the company's Qualified Driver requirements.

Benefits

• Comprehensive benefit plans, including wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance offerings, subject to plan terms and eligibility.
• Flexible Time Off without a set accrual limit for eligible U.S.-based exempt employees, subject to manager approval.
• Eleven paid company holidays each year.
• Depending on eligibility, paid sick leave, up to two paid volunteer days per year, summer-hours flexibility, and leaves for medical, personal, parental, caregiver, bereavement, or military needs.
• Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year's Day.
• Additional discretionary incentive cash and stock opportunities may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed